You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I want a refund for my purchase

I want a refund for my purchase

Posted on Mar 15, 2023 5:29 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2023 7:08 AM

You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Phishing & Other Suspicious Emails - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Identifying legitimate emails from the iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support (the previous link is more specific)


Forward attempts to: reportphishing@apple.com


If you still think the charge is real:


See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not list purchases made by others under Family Sharing; those have to be checked from their accounts. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


Also follow the steps in this support document --> If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - If you see 'apple.com/bill' on your billing statement - Apple Support


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: Legal - Apple Media Services - Apple ). Apple does refund on a case by case basis, but they can also refuse.


To "Request a refund for apps or content that you bought from Apple", click here → Request a refund for apps or content that you bought from Apple - Apple Support


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here → Choose your country or region - Official Apple Support Select your country, then a product.



2 replies
Question marked as Top-ranking reply

Mar 15, 2023 7:08 AM in response to zhaniya112

You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Phishing & Other Suspicious Emails - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Identifying legitimate emails from the iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support (the previous link is more specific)


Forward attempts to: reportphishing@apple.com


If you still think the charge is real:


See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not list purchases made by others under Family Sharing; those have to be checked from their accounts. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


Also follow the steps in this support document --> If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - If you see 'apple.com/bill' on your billing statement - Apple Support


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: Legal - Apple Media Services - Apple ). Apple does refund on a case by case basis, but they can also refuse.


To "Request a refund for apps or content that you bought from Apple", click here → Request a refund for apps or content that you bought from Apple - Apple Support


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here → Choose your country or region - Official Apple Support Select your country, then a product.



I want a refund for my purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.