Apple Cash
My account is restricted and I can’t accept my money
iPhone 13 Pro, iOS 16
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If your Apple Cash account is restricted and you can't accept your money, there are a few things you can try to resolve the issue:
1. Contact Apple Support: The first step is to contact Apple Support to find out why your account is restricted. They can give you more information about the issue and provide steps to resolve it.
2. Verify your identity: Sometimes, Apple Cash accounts are restricted because the user's identity cannot be verified. If this is the case, you will need to provide additional information to verify your identity. Go to Settings > Wallet & Apple Pay > Apple Cash > Verify Identity and follow the on-screen instructions.
3. Resolve any outstanding issues: If there are any outstanding issues with your Apple Cash account, such as a negative balance or a failed transaction, you will need to resolve them before your account can be unrestricted. Go to Settings > Wallet & Apple Pay > Apple Cash > Transactions and check for any issues.
4. Wait for the restriction to be lifted: If your account is restricted due to a security issue or suspicious activity, it may take some time for the restriction to be lifted. In this case, you will need to wait until Apple determines that the issue has been resolved.
If none of these steps work, you may need to contact Apple Support again for further assistance. They may be able to provide additional solutions or escalate the issue to a higher level of support.