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Level 1

4 points

Company iPhone is locked to former employee

i have a company phone that a employee has locked me out of but i want it erased so i can give it to another employee

[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 16

Posted on May 22, 2023 9:33 AM

Top-ranking reply

Level 5

5,635 points

Posted on May 22, 2023 9:51 AM

Hi! How exactly have they locked you out of iPhone? Did they change the passcode or did they link another Apple ID to the phone?

If it's a changed passcode, read through the steps in this article again: If you forgot your iPhone passcode - Apple Support

Contact Apple Support if the article doesn't help: https://getsupport.apple.com

If another Apple ID is linked to iPhone, only the previous owner (in this case, your employee) can erase it. They will need to follow these steps before giving you the phone back: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

Hope this helps!

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