Greased out Apple ID And can not download on AppStore

Apple ID greyed out and not responding after problem with WhatsApp and restart how can I fix this ?

iPhone 12, iOS 16

Posted on May 24, 2023 5:21 AM

Reply
Question marked as Top-ranking reply

Posted on May 24, 2023 5:56 AM

Try this:

If it is a private iPhone, see -> Use parental controls on your child's iPhone, iPad and iPod touch

Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK)

  • 👉 Check restrictions -> tap Settings -> Screen Time -> Content & Privacy -> scroll to Allow Changes.


or


If you have a MDM profile, you need to contact your company - IT department.


3 replies
Question marked as Top-ranking reply

May 24, 2023 5:56 AM in response to Tas4stef

Try this:

If it is a private iPhone, see -> Use parental controls on your child's iPhone, iPad and iPod touch

Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK)

  • 👉 Check restrictions -> tap Settings -> Screen Time -> Content & Privacy -> scroll to Allow Changes.


or


If you have a MDM profile, you need to contact your company - IT department.


May 24, 2023 6:03 AM in response to Tas4stef

Please check this -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

see point 2 & 3 ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

 

Resolve a problem with your payment method

If your payment method has expired, declined or failed, or a message says "There is a Billing Problem with a Previous Purchase"


You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

 

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Greased out Apple ID And can not download on AppStore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.