You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID doesn’t work

i drop my phone in the shower and it doesn’t work my Face ID

iPhone 12 mini, iOS 16

Posted on Jun 8, 2023 9:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2023 9:21 PM

alijah117 Said:

"Troubleshooting Face ID: Overview these two links: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support If Face ID isn't Working on your iPhone or iPad Pro - Apple Support"

-------


I. Troubleshooting Face ID:

Overview these two links:



II. Troubleshooting Water Damage:

Water may get water laying below the iSight Camera, and so might debris. So, for the price for servicing that, contact the following...


A. Apple Support:

Contact them and find out your options for new-in-the box purchases.

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


B. AASP (Apple Authorized Service Provider:

See what an AASP offers for new and and used phones.

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the items they sell.


Or...


C. Retailer:

Contact your local retailer, seeing if they replace these.

2 replies
Question marked as Top-ranking reply

Jun 8, 2023 9:21 PM in response to alijah117

alijah117 Said:

"Troubleshooting Face ID: Overview these two links: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support If Face ID isn't Working on your iPhone or iPad Pro - Apple Support"

-------


I. Troubleshooting Face ID:

Overview these two links:



II. Troubleshooting Water Damage:

Water may get water laying below the iSight Camera, and so might debris. So, for the price for servicing that, contact the following...


A. Apple Support:

Contact them and find out your options for new-in-the box purchases.

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


B. AASP (Apple Authorized Service Provider:

See what an AASP offers for new and and used phones.

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the items they sell.


Or...


C. Retailer:

Contact your local retailer, seeing if they replace these.

Face ID doesn’t work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.