You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
phone is showing I have an unknown part and my phone won’t charge but I haven’t added or taken anything out of my phone
iPhone 8, iOS 11
Hi kourtney267,
Thank you for participating in the Apple Support Communities. We understand your iPhone won't charge and you're seeing a message about an Unknown Part. It sounds like the battery may need to be replaced. This article explains the reasons you may see the message about an "Unknown Part": About genuine iPhone batteries - Apple Support.
"An Unknown Part message will appear if the battery installation is incomplete or if the battery:
This article has more information about replacing the battery if needed: iPhone Battery Repair & Replacement - Apple Support.
We hope this helps.
Take care.
Make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to let them take a look and run some checks.
My phone is showing I have an unknown part and my phone won’t charge but I haven’t added or taken anything out of my phone
