You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

charged

I didn’t make any purchase but I got charged $14.8 from Apple. I don’t know what that is for.And my card didn’t connected appstore someone used my card and charged. Help me

iPhone SE, iOS 16

Posted on Jun 19, 2023 7:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2023 7:49 AM

Hello khaliun213,


By signing into reportaproblem.apple.com, you will be able to see all charges on your account and figure out where that $14.8 charge came from. You can also request a refund if this was not authorized.


Please refer to this support page to learn how to request a refund - Request a refund for apps or content that you bought from Apple - Apple Support.


I'd recommend changing your Apple ID password and device passcodes if an unauthorized charge appears on your account. I would also go through Safety Check on your iPhone (under Privacy & Security in Settings). Under Step 3 of this section, you can see what devices are logged into your Apple ID. Please log out and remove and devices you do not recognize, by selecting and clicking remove access.


I hope this helps!


1 reply
Question marked as Top-ranking reply

Jun 19, 2023 7:49 AM in response to khaliun213

Hello khaliun213,


By signing into reportaproblem.apple.com, you will be able to see all charges on your account and figure out where that $14.8 charge came from. You can also request a refund if this was not authorized.


Please refer to this support page to learn how to request a refund - Request a refund for apps or content that you bought from Apple - Apple Support.


I'd recommend changing your Apple ID password and device passcodes if an unauthorized charge appears on your account. I would also go through Safety Check on your iPhone (under Privacy & Security in Settings). Under Step 3 of this section, you can see what devices are logged into your Apple ID. Please log out and remove and devices you do not recognize, by selecting and clicking remove access.


I hope this helps!


charged

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.