Why is my available credit not showing after it’s taken the payment out of my account.

I’ve been a customer since the Apple Card came out. Any payments were reflected in the available balance within 30 seconds. Starting last month, any payments made are taking 3-5 days to appear in the available credit and they now added a note about taking up to 10 business days.

Just an Fyi, even though you reach out to anyone at Goldman Sachs via chat/X/phone they will not make manual removal for available credit hold. It used to be immediate or it get resolved as soon as you reach out to customer service but for some reasons, since end of November 2023, it has been a nightmare, at least for me with Goldman Sachs Apple Card.

I am too having the same trouble since the end of November. I spent the entire 2023 making payments and having the available credit right away, and lately it’s taking forever for them to release it. My guess is that they want us to use apple cash instead?

It’s taken over a week for available credit to reflect. This card has been such a headache since we opened it, we’re closing it and using our Alaska Visa exclusively. Way better customer service and your money isn’t held in limbo for weeks.

Yes I had one returned payment that I actually had the money but something got charged before, then they tried, and money started arriving again after that (small business acct). So after this returned payment I made another right away and right on that one it took 10 business days for them to make it available and many other after that (until recently two were actually credited right away).

They could have me on some sort of “probation” because of the returned payment I don’t know…

Payments made via Apple Cash are credited to your available credit almost immediately. It sounds like you did an ACH transfer between your bank and Goldman Sachs Bank. ACH transfers aren’t made over the weekend, so funds probably didn’t start transferring until Monday. Normally, this would credit within 1 to 3 days from when you pressed the payment button. 

Is your account relatively new, less than 6 months old? Was it a larger payment than you’ve previously made? Is your account near its credit limit? Is your checking account new? There are probably a dozen other factors that affect when your payment is credited to your account’s available credit. Banks will delay crediting the payment when they are at risk of fraud. Legally, they have 30 days to credit the funds. 

I would chat or call Goldman Sachs and inquire about the availability of funds. If you ask, they may release all or part of the funds. They are not required to and it’s a goodwill gesture. Please use the contact information below. 

Just as an FYI, your bank has up to 30 days after payment to request return of funds for your payment. Many people believe that once the funds are withdrawn from their bank, it’s paid. But that’s not the way it works. This means I can have a $5000 credit limit, spend it, make a payment of $5000 and spend that. I’ve spent $10000 of the banks money and now I can skip. The original payment bounces or my bank demands it’s return to cover other withdrawals and Goldman Sachs is out $10,000. This happens everyday, but on a large scale. Banks are careful with their depositors money and rightly so. I’m not accusing, just using an example of what an automated system is designed to protect against. 

CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist

• Call toll-free at 877-255-5923

I did try to make a payment with apple cash and it still wasn't immediate. This issue started as soon as the news come about regarding Apple the Goldman Sachs. This is clearly related to that.

"Apple Inc. approached Goldman Sachs Group Inc. to cancel its partnership with its credit card and savings accounts on Nov. 28.

Apple’s proposal would cancel the partnership within 12 to 15 months, leaving the tech giant to find a new banking provider for the Apple Card and Apple Savings services."

-Bloomberg

Clearly Jeff works for one of the companies since he’s so adamant that we are wrong.

Clearly I do not. Please visit my profile in this community. I’m upfront with Apple being a former employer. You’ll also see where I live and I use my real name and I’ve disclosed my affiliation with a Facebook group.

Your profile however, discloses nothing. Your profile name is clearly not what appears on your birth certificate and we know nothing about you. My profile is an open book. Please scroll to the bottom of the page and see who volunteers their time and knowledge to help fellow community members. What exactly do you do? Who are you? Why should anyone believe what you’re saying?

I’m sorry you’ve had an issue with your account. My post above is still applicable. Everyone’s experience will be different. I’ve been a customer since the beginning and have never had an issue with payments being instantly credited to my account. I pay usually pay via my Apple Cash account, but today payed via my Wells Fargo account and it was credited to my available credit instantly.

This going nowhere and is irrelevant to the discussion at hand. I can’t see the point of your falsehoods and innuendo. It makes any reasonable person suspect your motive for participating in this thread. You create a profile just to complain. I encourage you stick around for the next 20 years and help thousands of fellow community members and share useful information, not FUD.

I hope you have an enjoyable evening in the Greater Cleveland area. I was born in Cleveland, Ohio and am a graduate of Berea High School, Class of 1975, attended CSU and COW.

Missing a payment isn’t the sole reason for holding a payment. I’ll list a few for your convenience.

• New account
• Larger than usual payment
• Too frequent payments in last few weeks
• Account near credit limit
• New bank account used for transfer
• Transaction patterns fit suspicious activities
• Missed payment
• Late payment
• Card over credit limit

Just as an FYI, your bank has up to 30 days after payment to request return of funds for your payment. Many people believe that once the funds are withdrawn from their bank, it’s paid. But that’s not the way it works. This means I can have a $5000 credit limit, spend it, make a payment of $5000 and spend that. I’ve spent $10000 of the banks money and now I can skip. The original payment bounces or my bank demands it’s return to cover other withdrawals and Goldman Sachs is out $10,000. This happens everyday, but on a large scale. Banks are careful with their depositors money and rightly so. I’m not accusing, just using an example of what an automated system is designed to protect against. 

Question to all having the issue: did you ever had a payment returned? Cause mine actually started happening after this unfortunately happened for fractions of a dollar, and then it started happening it. I did submit two payments recently through my bank account that were actually credited right away, but two others took their usual 10 business days. (Also done two apple cash payments to test, one was credited right away, and the other took a couple of minutes).

I’ve been a customer since the beginning also. Every month my payment is credited virtually instantly. Our experiences are vastly different. There can be multiple reasons why a payment is reflected instantly as > Available Credit <.

If anyone needs instant Available Credit they need to learn to pay their statement using Apple Cash. Here’s a link to an Apple Support article on how to make Apple Card payments, including using Apple Cash.

How to make Apple Card payments - Apple Support

I hope this helps.

Funny that after this was posted and received attention, the instant payments are working again...hmmmmm