Apple watch frozen

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Level 1

4 points

Apple watch frozen

My Apple watch got frozen overnight on the charger. It shows small charging sign on the top of the screen and time. However, completely unresponsive and none of reset ways works.

Apple Watch Series 7

Posted on Aug 16, 2023 10:40 PM

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Answer 1

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ekassos

Level 4

1,340 points

Aug 16, 2023 11:03 PM in response to LeoPeters

Ugh, that doesn't sound good. You might want to wait for the Watch to run out of battery, which should turn it off and allow you to restart it that way. If that also doesn't work, your only option might be to make an appointment at an Apple Genius Bar: Genius Bar Reservation and Apple Support Options - Apple

You should also be able to chat with Apple Support and send the watch in for service: https://getsupport.apple.com/. Sorry there wasn't a more straightforward answer.

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Answer 2

ekassos

Level 4

1,340 points

Aug 16, 2023 10:50 PM in response to LeoPeters

Did you try to force restart your Apple Watch? To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

Read more at Restart your Apple Watch - Apple Support and let us know if that worked. You will have to get technical help from Apple Support otherwise, as there is no port to connect your Apple Watch to a Mac without special diagnostics tools.

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