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I’m in trail for Apple one premium and my family member can’t see the Apple Music - why?

I’m in Trail with Apple one premium - I have family plan and someone in family can’t see Apple Music. Why?

iPhone 5, iOS 10

Posted on Aug 24, 2023 6:42 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2023 7:00 PM

Have you shared it?


For Apple subscriptions, "You can share content that you purchase from Apple including music, movies, tv shows, apps, and books. You can also share your Apple subscriptions including Apple One."

from: What types of content can I share with my family using purchase sharing? - Apple Support - What types of content can I share with my family? - Apple Support


Here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.




2 replies
Question marked as Top-ranking reply

Aug 24, 2023 7:00 PM in response to Hill-123

Have you shared it?


For Apple subscriptions, "You can share content that you purchase from Apple including music, movies, tv shows, apps, and books. You can also share your Apple subscriptions including Apple One."

from: What types of content can I share with my family using purchase sharing? - Apple Support - What types of content can I share with my family? - Apple Support


Here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.




I’m in trail for Apple one premium and my family member can’t see the Apple Music - why?

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