iphone 13 pro white screen of death issue what can be done

Yesterday the screen started acting wonky and finally turned completely white. Attempts to restart have failed. What are the options

iPhone 13 Pro Max

Posted on Aug 28, 2023 12:34 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2023 10:19 AM

Hello phorion,


Thanks for reaching out to Apple Support Communities. We see you have some questions about your iPhone showing a white screen, and we'd like to help. The following link may provide the most assistance, as it walks through what to do if your device is frozen: If your iPhone won't turn on or is frozen - Apple Support


If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.


Regards.

4 replies
Question marked as Top-ranking reply

Aug 29, 2023 10:19 AM in response to phorion

Hello phorion,


Thanks for reaching out to Apple Support Communities. We see you have some questions about your iPhone showing a white screen, and we'd like to help. The following link may provide the most assistance, as it walks through what to do if your device is frozen: If your iPhone won't turn on or is frozen - Apple Support


If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.


Regards.

Aug 29, 2023 7:56 PM in response to phorion

"iphone 13 pro white screen of death issue what can be done: Yesterday the screen started acting wonky and finally turned completely white. Attempts to restart have failed. What are the options"

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Troubleshooting a White Screen:


A. Swipe Down from the Top:

Try Swiping-Down from the top-right corner of your screen. See if that rids of this window. If not, I'd say the iPhone is stuck in a boot loop(because it was updating), or is simply frozen. So, if swiping down does not work, refer to the following...


B. Getting Out of a Boot Loop:

You iPhone may be stuck in a Boot Loop. Try my User Tip: How to Fix an iPhone in a Boot Loop - User Tip


C. Try the Tips at these Apple Support Links:





May 5, 2024 4:39 AM in response to phorion

I got the same issue happen on 13 Pro. And contacted their support/advisor hotline which is wasted over 4 weeks of time to waiting for their so called in-charge advisor to follow up my case, everyone/everytime will spent your time to collected the case info at the 1st call phone conversation, then promised to reply/update about 4 working days. However, on 4 days later you will received a email said unable to reach you by phone (but your phone is no incoming call ringing & missed call record), asked to contact their hotline again to assign a next incharge to follow and open another case ticket. I repeated this loop over 5 times wasted over 1 month.

Unfortunately the Apple suddently change to biz behavier recently preiod they currently give up the both product quality & premium user experience which is most critical advantage to support their products to offer premium price. However, once they are going to drop the brand value, that will be another epic story like the Korea's top tier brand LG mobile since 2016.

****Actually to prevent potential investment lose matter, Financial firm/Global Investor should alert on current situations of apple. Specifically Apple stock, which has already lost $380 billion of market value this year, will be tested again this week as the company is expected to report a 5% annual drop in sales. (Information from Forbes 20240502)

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iphone 13 pro white screen of death issue what can be done

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