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how do you see all apple account transactions including gift cards

I have an apple gift card that I received via email a couple of months ago but I don't recall redeeming. I just tried to use it on the apple store and it says it has already been redeemed. There is a redeem link in the email, but when I try that route, it is grayed out. Assuming I may have clicked the redeem button back when I received it, where would that balance go? I am trying to verify that possibility before reaching out to customer support, but it does not show I have an apple card balance, or any positive balance on my store account associated with my apple id. I do have some monthly subscriptions in the app store. I guess what I am looking for is a transaction history of all purchases and payments for my account (which would show if I did redeem a gift card and it has since been exhausted by subscriptions, no?), but I cannot seem to find that anywhere which seems odd. Any ideas?

Posted on Sep 21, 2023 9:54 AM

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Posted on Sep 22, 2023 8:43 AM

So basically what I figured out working with support is that when you "Redeem" a gift card from an email, it adds that credit to your Apple Account. However, there are only two ways to find "evidence" that this has happened, one is temporary, and one is buried treasure and this is where all the confusion comes from. The temporary evidence is that if you have a positive balance (credit) on your account, it will show up under your name and photo when viewing your account. Of course, if you have apple subscriptions like most people do, this balance will quickly disappear as those purchases use it up. Then, the only way to see evidence of your gift card is to go one by one through your purchase history and look at the details of each transaction to see if it was debited from your payment on file or debited from a Gift Card balance. Apple could fix this quite easily by simply adding the apple gift card credit transaction in line with all of your purchases on the day that you redeem it, but they do not. So, if you are like me and receive a gift card via email and mistake the Redeem button for meaning Activate like you are used to for most gift cards, and then you wait a month or two and go to use the gift card on a purchase only to have it tell you it was already used, you will have to go on the treasure hunt above to confirm that you did actually use it, just not in the way you expected.

9 replies
Question marked as Top-ranking reply

Sep 22, 2023 8:43 AM in response to Dah•veed

So basically what I figured out working with support is that when you "Redeem" a gift card from an email, it adds that credit to your Apple Account. However, there are only two ways to find "evidence" that this has happened, one is temporary, and one is buried treasure and this is where all the confusion comes from. The temporary evidence is that if you have a positive balance (credit) on your account, it will show up under your name and photo when viewing your account. Of course, if you have apple subscriptions like most people do, this balance will quickly disappear as those purchases use it up. Then, the only way to see evidence of your gift card is to go one by one through your purchase history and look at the details of each transaction to see if it was debited from your payment on file or debited from a Gift Card balance. Apple could fix this quite easily by simply adding the apple gift card credit transaction in line with all of your purchases on the day that you redeem it, but they do not. So, if you are like me and receive a gift card via email and mistake the Redeem button for meaning Activate like you are used to for most gift cards, and then you wait a month or two and go to use the gift card on a purchase only to have it tell you it was already used, you will have to go on the treasure hunt above to confirm that you did actually use it, just not in the way you expected.

Sep 23, 2023 5:09 PM in response to Dah•veed

I didn't ask anyone to change anything. Just sharing explicit information, including my opinion. You seem annoyed that I am providing this information, but I am being explicit because this is a user to user forum. If someone comes here wanting to know how to confirm that a gift card was deposited, maybe I'll save them the 1 hour phone call to find out what I learned... and if we're lucky, they'll agree that it's dumb Apple doesn't post obvious evidence of deposits to their account and provide feedback to Apple like I did.

Sep 23, 2023 10:23 AM in response to Dah•veed

This is not a question of understanding how debits and credits work. Most people know when they get a refund it reduces your credit card balance. But if you want to confirm it, it's really easy to do because ALL transactions post to your account history. The problem is that Apple makes it really hard to reconcile when you want to confirm any credits to your account. You should be able to simply go to your account, look at transaction history, and easily find the gift card "deposit".

Sep 21, 2023 9:50 PM in response to TKT2RDE

See your purchase history in the iTunes Store on a Mac or PC -

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10; iPad Pro 2nd Gen, iPadOS 17; iPhone 12 Pro, iOS 17; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

Sep 22, 2023 9:22 AM in response to TKT2RDE

Most people here know that if you have an account balance, that is the first thing that a purchase is applied to. Only if you buy something that a gift card can't be used for would the next payment method on your account be used. So when you redeem a gift card, whether an actual card bought in a store or one bought online, that balance is going to be used for every purchase that you make until it has been used up.


This is why folks can buy and redeem a gift card to use as their payment method in leu of a bank card; credit or debit.


Add a payment method to your Apple ID - Apple Support

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

Check your Apple Account balance - Apple Support

How apps, content, and subscriptions from Apple are billed - Apple Support





Sep 23, 2023 5:36 PM in response to TKT2RDE

No one seems interested in this topic, likely because of your long comments, but "The problem is that Apple makes it really hard to reconcile when you want to confirm any credits to your account. You should be able to simply go to your account, look at transaction history, and easily find the gift card "deposit"," sounds exactly like you're complaining and feel that Apple should do it differently.


No problem. Toodles. Ciao.

how do you see all apple account transactions including gift cards

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