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Supwitchugrl Author

Level 1

4 points

resetting ipad

I own the ipad, I can't reset it. I let someone else use the device, and now I want to reset it. I can't get their apple id off the device. They have removed the device from their apple id.

iPad (4th generation)

Posted on Sep 22, 2023 12:46 PM

Top-ranking reply

Raicya

Level 10

209,061 points

Posted on Sep 22, 2023 1:57 PM

Contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

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resetting ipad

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