You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen iPhone and erased from Find My. What should I do?

Hi guys.

A few days ago I was mugged with a broken glass bottle and when they took my iPhone 15 pro (it was less than a week old) they also asked me for my passcode. When I got home to report it stolen, they had deactivated it from Find My and even changed my Apple ID password. The problem is that, even though I was paying for AppleCare+, Apple support says that nothing can be done as the device is not in Find My and that is one of the terms of the insurance. Even though they are right, I find it absurd that they don't care about the customer knowing that it was a forcible theft and you pay for insurance supposedly to protect you from these cases. What should I do?


Posted on Nov 24, 2023 9:33 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2023 11:44 AM

Unfortunately because that is a requirement that is disclosed prior to purchase of the coverage with no exceptions the type of situation you were in isn’t covered if the information was provided to the thief because it’s impossible for Apple to know that the person that went in and turned off Find My and changed your Apple ID password wasn’t you (and by the time they could be told it was too late because it was already done). Other than what was already suggested there isn’t too much you can do unfortunately. I would suggest checking with your payment method for purchasing the iPhone to see if perhaps they offer insurance coverage for the purchase (sometimes they offer this or sometimes if you make your monthly wireless phone payments using the card they offer some sort of insurance…although it’s unlikely that wouldn’t likely be an option for you if the phone was less than a week old since you likely haven’t had to pay a bill on it yet). Unlikely that it may be covered under any homeowner insurance or renters insurance since it was a mugging that didn’t occur in the residence. I can’t think of any other remedy unfortunately. It’s sad that you have to be more careful in todays world because of thieves but I always tell my loved ones to avoid using their phones in any way that it would be visible when out and about because unfortunately it makes them targets since it’s known that iPhones are valuable and have great resell value (much like seeing the easily recognized wired white earphones used to put you at risk of being robbed when in public places even if your phone wasn’t visibly in your hands). We shouldn’t have to do any of this but thieves take advantage when they see an opportunity.


If you had any credit cards in your Apple Wallet you may want to call your issuers asap if you have not and get new cards issued. Also change the passwords to all of your accounts you used on your device since the thief would have access to any saved passwords if you haven’t already. Sorry you had to go through this.

Similar questions

4 replies
Question marked as Top-ranking reply

Nov 24, 2023 11:44 AM in response to Kenniro

Unfortunately because that is a requirement that is disclosed prior to purchase of the coverage with no exceptions the type of situation you were in isn’t covered if the information was provided to the thief because it’s impossible for Apple to know that the person that went in and turned off Find My and changed your Apple ID password wasn’t you (and by the time they could be told it was too late because it was already done). Other than what was already suggested there isn’t too much you can do unfortunately. I would suggest checking with your payment method for purchasing the iPhone to see if perhaps they offer insurance coverage for the purchase (sometimes they offer this or sometimes if you make your monthly wireless phone payments using the card they offer some sort of insurance…although it’s unlikely that wouldn’t likely be an option for you if the phone was less than a week old since you likely haven’t had to pay a bill on it yet). Unlikely that it may be covered under any homeowner insurance or renters insurance since it was a mugging that didn’t occur in the residence. I can’t think of any other remedy unfortunately. It’s sad that you have to be more careful in todays world because of thieves but I always tell my loved ones to avoid using their phones in any way that it would be visible when out and about because unfortunately it makes them targets since it’s known that iPhones are valuable and have great resell value (much like seeing the easily recognized wired white earphones used to put you at risk of being robbed when in public places even if your phone wasn’t visibly in your hands). We shouldn’t have to do any of this but thieves take advantage when they see an opportunity.


If you had any credit cards in your Apple Wallet you may want to call your issuers asap if you have not and get new cards issued. Also change the passwords to all of your accounts you used on your device since the thief would have access to any saved passwords if you haven’t already. Sorry you had to go through this.

Nov 25, 2023 1:34 AM in response to Kenniro

Yes, they do in the U.K.

Did you have 2 factor authentication on your Apple account? If yes & you receive the sign in code via a backup email account then you could change the password of that account & lock them out.

However this may be moot point as you were forced to give your details to the thief as I’m sure they’ve changed this by now but I would still check.

Stolen iPhone and erased from Find My. What should I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.