Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Phone freezes up every time I open Messages

recently with in the past 2 weeks my iPhone tends to freeze when opening the iMessage app. Don’t know how to fix it or what to do.


[Re-Titled by Moderator]

Posted on Apr 4, 2024 4:31 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2024 5:07 PM

I also have the same issue, which started occurring in the last 1 week. Messages app freezes, and hard reset of iphone does not resolve the issue. In Settings, the Messages and FaceTime settings cannot be open either. Please assist 🙏

41 replies

Jul 19, 2024 1:45 PM in response to oliviawcooney

Myself and my wife had the same issues on our iPhone 15s. I tried all the recommendations, multiple times and only logging out of iCloud and logging back in stopped the issue (at least for now). Hopefully this will be addressed soon in a patch, it has a major impact since we are using our phones a lot for texting during the day and many are time sensitive.

Jul 23, 2024 7:46 PM in response to oliviawcooney

Anyone resolve this yet? I’ve tried every recommendation and still can’t get texting to work. This started challenging after I logged out of my account on the phone. Logged back in (also experiencing Screentime issues). I can’t open messaging or the settings for messaging without both freezing and then crashing. Is Apple doing anything to help here??

Aug 4, 2024 5:38 AM in response to oliviawcooney

I have the same issue. It is now happening across all my devices. It has been happening for 2 months now. Apple made me rest my phone 4 times. It solved the problem for 1-2 weeks each time but goes back to the same problem. It is also affecting FaceTime and calls. Where I can’t pick up the FaceTime call and the calls are delayed on my watch or computer. But I have no problems using any other apps on my phone. Apple keeps telling me it’s not their software or anything on their end which I find extremely frustrating as it’s only their apps that don’t work. Still to find a solution

Aug 7, 2024 6:36 AM in response to HelpfulMatt

glad to hear that the issue is fixed in the release that has the second letter of the greek alphabet in it. As I mentioned, the issue went away on my phone and I am on 17.6. Not saying that 17.6 fixed the issue, I just don't have it anymore. Upgrading to the next release, that has the second letter of the greek alphabet in it, might have many other issues though and one should search for currently known issues in that release before you upgrade. You might be trading one issue for many other.

Phone freezes up every time I open Messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.