Phone freezes up every time I open Messages

recently with in the past 2 weeks my iPhone tends to freeze when opening the iMessage app. Don’t know how to fix it or what to do.


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Posted on Apr 4, 2024 4:31 PM

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Posted on Apr 4, 2024 7:02 PM

Hello oliviawcooney, You can check a couple of things

  • You can restart Messages by closing (moving app up to close) and then restarting app
  • Restart your iPhone by shutting it down and restarting.
  • ReEnable Messages in Settings > Messages > slide Off > Wait a few minutes and slide back on.
  • Do you have many unwanted, unread messages in Messages? You can in Settings > Messages History > change the options from Keep Forever > to Delete in 30 Days to clean out very old and no longer need messages.


47 replies

Aug 4, 2024 5:38 AM in response to oliviawcooney

I have the same issue. It is now happening across all my devices. It has been happening for 2 months now. Apple made me rest my phone 4 times. It solved the problem for 1-2 weeks each time but goes back to the same problem. It is also affecting FaceTime and calls. Where I can’t pick up the FaceTime call and the calls are delayed on my watch or computer. But I have no problems using any other apps on my phone. Apple keeps telling me it’s not their software or anything on their end which I find extremely frustrating as it’s only their apps that don’t work. Still to find a solution

Jul 4, 2024 8:32 AM in response to HelpfulMatt

Exact same issue here, launching Message app hang, killing and restarting the app no luck, going to settings->Message hang also. Sometime signing off and then again of icloud help.. Yet my message sometimes are not delivered, or I don't received them .... I use iPhone 14. Very annoying since almost 2 weeks now.. very critical feature messages !

Jul 16, 2024 2:59 AM in response to FloHerm

Did a similar things by fully desactivated iCloud and re-enabling it had to restore cards etc … bit of work indeed. Worked for 1week and then messages hang again, message preferences hang also …. Can’t use the phone for messaging this is incredibly annoying not to be able to received messages on a phone… already cost me a lot of misunderstanding situations with family and business contacts…..

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Phone freezes up every time I open Messages

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