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Phone freezes up every time I open Messages

recently with in the past 2 weeks my iPhone tends to freeze when opening the iMessage app. Don’t know how to fix it or what to do.


[Re-Titled by Moderator]

Posted on Apr 4, 2024 4:31 PM

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Posted on Jul 2, 2024 5:07 PM

I also have the same issue, which started occurring in the last 1 week. Messages app freezes, and hard reset of iphone does not resolve the issue. In Settings, the Messages and FaceTime settings cannot be open either. Please assist 🙏

41 replies

Sep 6, 2024 3:15 PM in response to oliviawcooney

Hi all, i have had this issue since immediately upon upgrading to iOS 17.5.1 and has persisted to current latest version. Extensive apple store visits and tech support calls yielded no help and no result. Then the 5th technical support person I talked to said, Oh, let's just try one more thing: try deleting your VPN configurations (Settings -> General -> VPN & Device Management). This seems to have fixed it. It was interesting to discover that I deleted several VPNs with no effect, then deleted a certain one and the Settings app crashed. But then when re-opened, it was working.


I am going to try adding my VPNs back today, hope this fix helps y'all however.


I should note that I have used 1.1.1.1, WireGuard, and Mullvad VPN clients on the same phone at various times. The configuration I deleted was a Mullvad config for WireGuard app, unused for over a year, which I installed before there was a mullvad client available.

Phone freezes up every time I open Messages

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