M4 iPad Pro Magic Keyboard randomly stops working

I am having the same problem. Restarting my iPad seems to be the fix, but I would rather not have to deal with this. This has happened both when I am connected to an external keyboard, mouse, and monitor, and it has also happened when I am not connected to anything but the Magic Keyboard.

I’m having the same issue. The touchpad and keyboard randomly cut out, and I’m forced to use the touch screen. I’m dreading to have to do a reset on my iPad. But, more importantly, I’m dreading that Apple will deny/ignore the issue and then fix it in next years launch, and we’ll be forced to endure it instead of receiving a recall. I hope that I am wrong. I’m using the iPad M4 13” with the new Magic Keyboard and the Apple Pencil Pro. I have this issue even when I’m not connected to an external display. I spent quite a lot to have to be dealing with this issue.

Hi all,

Just to save you all some trouble, you will not be able to resolve this issue nor will Apple support I believe its a fundamental software even potentially an iPad hardware issue, I have an M4 13 inch iPad with magic keyboard started by factory resetting the iPad the problem persisted. I then carried out a fresh software install via my Mac as instructed by Apple Senior Support.

After many weeks of back-and-forth with various members of the senior support team, some helpful some very misleading. It was agreed that a keyboard replacement was required. Upon getting the replacement I was able to re-create the keyboard issue, which basically for me freezes apps at random, so both keyboard and screen touch have no effect yet the touch screen will allow app switching, the only way to fix them is to come out of the app switcher kill the app and go back in and the app could function for an hour or go do the same thing in 20 minutes. Again, back to the senior team and with a lot of trouble, I convinced them to take a look at my iPad at this stage I wanted a refund I was advised that the iPad being sent in as a repair would most likely be replaced as they are hard to repair in general what they did in fact do was to try and re-create the issue on their side which they could not and sent the iPad back, which was very frustrating. Again after a number of weeks of back-and-forth, they decided to replace my iPad within hours of receiving the new device I could still re-create the issue, which I found very strange considering I was using a completely new set up now setup as a new iPad with no backups and a new magic keyboard.

The only thing I can confirm through extensive testing is that the iPad being used as an iPad, touch screen only, does not exhibit the same problems it is only when the Magic keyboard is introduced to the set up that the problem arises. Senior support offered me a refund for the keyboard however, I had to test another keyboard, so effectively three magic keyboards in order to be eligible for the refund so I tested two separate iPads and three magic keyboards and the issue was not fixed on any device. I hope this helps and saves people some time as this has taken me almost 2 months to resolve. Apple is in the process of giving me a refund and even that is taking a lot of time. I get the impression this is a well know issue just not widespread enough for a recall and there was no mention of a software fix anytime soon. It is a real shame because I really liked using the iPad with the keyboard and it has put me off the iPad Pro range in the future and the not so good support experience.

I am also having trouble with the keyboard on my M4 iPad Pro 13”, but not only with the magic keyboard from apple with the Logitech has the same issue, so I believe this is not a hardware thing, this is something else, APPLE, when are you releasing the next update with this fix?

Another issue I encounter is that the arrow keys do not function properly.

Something is really wrong and I bet it has to do with software.

My intermittent keyboard problems happened without being connected to external monitors, thumb drives, or any other external connection.

They just appear. The keyboard suddenly stops working.

The only pattern seems to be that the intermittency has almost never happened while I am typing in the same app. It is common when I want to type in a different iPad app. I switch to the other app and the keyboard doesn't go with me.

To me, this suggests some sort of bizarre iOS software bug.

Also having this same issue with 13 M4 iPad Pro. Just recently started using an external monitor. Mouse and certain keys would still work after unplugging the monitor (such as bringing up spotlight search with cmd + space), but typing letters wouldn’t work. Restart fixes it every time so far.

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Keyboard:

Genius Bar Reservation and Apple Support Options - Apple

If purchased directly from Apple, in most countries/regions you have 14-days within which you can unconditionally return your iPad or Apple accessories for exchange of refund. If applicable, you might be well advised to consider this option while it remains available to you. Upon expiry of 14-days, Apple standard warranty terms will apply.

Hi Nomi, thank you for the post. It is exactly what I am experiencing. I can also confirm that it’s indeed relevant to the external monitor USB-C connection.

iPad Pro M4 13’ and new Magic Keyboard.

Yes, I agree. It's very wired about the partial dysfunction, and in my case, it happens when I use an external Type C monitor.

Hopefully, it will be fixed after a software update

I have the very same intermittent problems. I have the new 11” M4 iPad and the new 13” M4 iPad. Each has the new keyboard. Each keyboard has quit working randomly. Rebooting does not fix the problems consistently. Weirdly, waiting a day has worked. I just got 30 minutes of use today. Now I am forced to type on the glass keyboard. Argh!

This is very unacceptable. I have purchased every previous iPad and every previous iPad keyboard.  Randomness never happened before. 

Temporary Fix: Swipe with three fingers just a little to the next app without actually switching. Then it works again, I thought it was a iPadOS 18 bug but seeing this now with iPadOS 17 users as well

Thie issue just started for me this week, 13" M4. No external monitor, keyboard just randomly (seemingly) stops working. The touch screen and function keys work, just not the rest of the keyboard. Interestingly, also this week, I am being frequently logged out of all signed-in websites, and the keyboard also often goes dead at this point. But the keyboard also fails independently outside of Safari and Edge. Don't know if the issues are related other than temporally for me. Such a shame, because I absolutely loved this machine and now the thing is basically unusable.

I was looking forward to the new M4 MBP this fall, but after 15 years of dealing with design flaws of graphic boards, laptop keyboards, etc, and now this, I'm strongly considering limiting my Apple ecosystem exposure to just the iPhone/iTunes/AppleTV. I don't think the risk/reward ratio justifies the significantly higher price points of anything beyond the phone.

I have the same issue. I would like to add that it will not type text into cells in Obsidian.md, into number inputs on the fax app, and on any webpage that has popup overlay form field. The reason seems to be the act of clicking into the field. I cannot click into anything, and I have to resort to using keyboard shortcuts. Clicking into the field using the touchscreen does not work while the keyboard is attached.

Feedback:

• FB16059730 (Clicking Space on Magic Keyboard Does Not Work in First Instance)
• FB16060023 (On Screen Keyboard Does Not Pop Up When Clicking Into Textbox in Tablet Mode)