M4 iPad Pro Magic Keyboard randomly stops working

I was wondering if anyone else has been having issues with the Magic Keyboard in combination with the M4 iPad Pro.


Mine randomly stops working intermittently, the function keys still work but I can’t type anything in any app that allows text input.


This has already happened three times in the three days I’ve owned these devices and the only thing that seems to solve it is a full reboot.


This is frankly unacceptable for what these devices cost.

iPad Pro, iPadOS 17

Posted on Jun 8, 2024 4:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2024 4:33 AM

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Keyboard:

Genius Bar Reservation and Apple Support Options - Apple


If purchased directly from Apple, in most countries/regions you have 14-days within which you can unconditionally return your iPad or Apple accessories for exchange of refund. If applicable, you might be well advised to consider this option while it remains available to you. Upon expiry of 14-days, Apple standard warranty terms will apply.

40 replies

Oct 31, 2024 7:41 AM in response to Nomoi

I have the new M4 Ipad pro and the new keyboard. I can say the new design of the magic keyboard does not work well with my new IPad PRo.


My old setup has zero issues of the IPad Pro with old magic keyboard.


The new one often cuts out the connection. Basically I cannot type on it anymore and have to fiddle and restart. It happens daily. It does not charge most of the time if I try to bypass charge though magic keyboard. It is so bad that I use my old Ipad and old magic keyboard if I am going to do any typing. I basically just use the new one for for writing because the keyboard is so terribly designed. I cannot believe Apple has put this product on the market.

Jun 13, 2024 7:25 AM in response to Nomoi

I have the very same intermittent problems. I have the new 11” M4 iPad and the new 13” M4 iPad. Each has the new keyboard. Each keyboard has quit working randomly. Rebooting does not fix the problems consistently. Weirdly, waiting a day has worked. I just got 30 minutes of use today. Now I am forced to type on the glass keyboard. Argh!




This is very unacceptable. I have purchased every previous iPad and every previous iPad keyboard.  Randomness never happened before. 

Jun 25, 2024 5:58 AM in response to Nomoi

I’m having the same issue. The touchpad and keyboard randomly cut out, and I’m forced to use the touch screen. I’m dreading to have to do a reset on my iPad. But, more importantly, I’m dreading that Apple will deny/ignore the issue and then fix it in next years launch, and we’ll be forced to endure it instead of receiving a recall. I hope that I am wrong. I’m using the iPad M4 13” with the new Magic Keyboard and the Apple Pencil Pro. I have this issue even when I’m not connected to an external display. I spent quite a lot to have to be dealing with this issue.

Jun 25, 2024 2:45 PM in response to Nomoi

I am also having trouble with the keyboard on my M4 iPad Pro 13”, but not only with the magic keyboard from apple with the Logitech has the same issue, so I believe this is not a hardware thing, this is something else, APPLE, when are you releasing the next update with this fix?


Another issue I encounter is that the arrow keys do not function properly.


Something is really wrong and I bet it has to do with software.


Aug 29, 2024 12:55 PM in response to Nomoi


Thie issue just started for me this week, 13" M4. No external monitor, keyboard just randomly (seemingly) stops working. The touch screen and function keys work, just not the rest of the keyboard. Interestingly, also this week, I am being frequently logged out of all signed-in websites, and the keyboard also often goes dead at this point. But the keyboard also fails independently outside of Safari and Edge. Don't know if the issues are related other than temporally for me. Such a shame, because I absolutely loved this machine and now the thing is basically unusable.


I was looking forward to the new M4 MBP this fall, but after 15 years of dealing with design flaws of graphic boards, laptop keyboards, etc, and now this, I'm strongly considering limiting my Apple ecosystem exposure to just the iPhone/iTunes/AppleTV. I don't think the risk/reward ratio justifies the significantly higher price points of anything beyond the phone.

Jun 9, 2024 10:23 PM in response to LotusPilot

Thanks for your input, the forced restart unfortunately did not prevent the issue from happening again, I also noticed some other strange behaviour like the pencil not connecting at random times and Bluetooth audio cutting out. I’ve already set an appointment at the Genius Bar to most likely RMA this device, so I can’t be bothered trying more severe steps that would lead me to lose my cards in Apple Pay etc.

Aug 13, 2024 2:05 PM in response to Nomoi

I have the sale problem but it happened all of a sudden and never has restored.


My iPad Pro M4 suddenly stopped recognizing the Magic Keyboard. It will not even charge via the plug in the keyboard. I guess it’s the connection between the two that is damaged. I tried cleaning both sides (the three copper pins on the keyboard and the three contacts on the iPad) but it makes no difference.


has anyone got a bright idea to fix this?


thanks.


p


Sep 26, 2024 1:36 AM in response to Nomoi

I am having the same issue also. I, like many buy into Apple as they tend to just work…. Not in this case.. This is not a small glitch, it’s a highly disruptive issue that impacts usability for customers that have purchased 2 high end products that’s purpose is to work together. I feel this is an exceptionally poor show and even poorer that Apple haven’t commented/provided resolution.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M4 iPad Pro Magic Keyboard randomly stops working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.