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How to access Apple support chat?

Hi, I’m having an issue with some unexpected charges and I need to contact Apple support via chat or iMessages. Can anyone provide the link to direct chat because I’ve tried every option and I can’t find the chat option anywhere.

iPhone 13 Pro Max, iOS 17

Posted on Jul 13, 2024 4:02 AM

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Sep 2, 2024 12:38 AM in response to Janetmock

Janetmock wrote:
attachment/9b77dfb5-25e2-48e2-ab71-dc8536f70dc6
i am trying to make a purchase in an app but it is showing that. What can I do??

Like the notification says: “For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

That will lead to a form for describing your issue, from which best contact methods will be suggested.

Nov 11, 2024 1:38 AM in response to Blakerobo1

… refund … when and how long will it take?

See: Check the status of a refund for apps or content that you bought from Apple - Apple Support

It depends on the payment method that was used.

- Store credit: up to 48 hours (after approval)

- Mobile phone billing: up to 60 days (after approval)

- All other payment methods: up to 30 days (after approval)

How to access Apple support chat?

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