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Apple Wallet not releasing Starbucks Gift Card funds

I combined 3 gift cards onto one inside the Starbucks app, then transferred to “Apple Wallet”, value at the time was 200$, I used it a few times and forgot it was stored in the “Apple Wallet, well like 7 yrs later I stumbled on the card (with current balance of $154.53 buried in apple wallet and when I tried to use this at the Starbucks store the serial number / scanner reader whatever at Starbucks reads it as a card that doesn’t exist. When I call Starbucks they say they cannot help and that it’s an Apple issue. I am very frustrated, in an avid Apple user and Starbucks user and know I can’t be the only one this is happening to, and it’s BS that much money just “poof oops sorry we don’t know where your money went”?! Please advise.

iPhone 14 Pro Max, iOS 17

Posted on Sep 6, 2024 10:41 AM

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1 reply

Sep 6, 2024 10:48 AM in response to jwalldal

If Starbucks and their system doesn’t recognize the barcode how is that Apple’s fault? All the app can do is display the information it has. Which, apparently, it’s doing and yet, Starbucks and their payment system doesn’t recognize. What exactly do you expect Apple to do? The funds are still with Starbucks. When you add a card to Apple Wallet app, Starbucks doesn’t send the funds to Apple. Your resolution and monies are solely in the discretion of Starbucks and their support team.

Apple Wallet not releasing Starbucks Gift Card funds

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