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The double click access to wallet on my iPhone X with iOS 16.7.10 has just randomly stopped working and I have tried to add my new bank card and it keeps saying “invalid card” even though the card is brand new, active and no issues with online and tap ‘n go purchases. Phone has been restarted and app reinstalled 😡
iPhone X, iOS 16
Double clicking the side button does not open Apple Wallet app, it activated Apple Pay. To open Apple Wallet app you need to click the Wallet app, just like any other iOS app. The app looks like this.
Is the TD card the only card giving you issues?
Invalid could be something like it’s not activated yet, or at least doesn’t show activated at the PNO (Mastercard, Visa etc.) or on the banks Apple Pay servers.
Some banks require you to enable Apple Pay via their mobile app before adding it to Wallet app.
Make sure your entering expiration date correctly. Some banks use MM/YY and others use MM/YYYY. Not sure the app give an option though.
Do you use a VPN?
Thanks. It’s activated as I can withdraw cash and tap the physical card.
Apple pay on the bank app is activated and there is even a link in the bank app to add to wallet. Same issue.
Expiry date OK and no VPN. Never had this issue before with same card provider.
Spoke to bank who gives basic advice like log out of apps and Apple ID. Still no good.
See, that bypasses much of Apples involvement and security measures. It’s definitely a bank or PNO issue. I’m inclined to suspect the PNO at this point. Your banks IT department, Fraud Department or if they’re large, Apple Pay support department, can open a support ticket with the PNO.
Thanks very much for the reply. That makes sense now as I have no other Apple Pay cards in the wallet. It’s the only card I own and have tried. It’s a replacement card but the other worked fine. 🤔
So you tried adding your card via the bank’s mobile app or website, is that correct? What was the response?
Yes correct. Invalid card as well.
I thought as much. I will contact them again. Thanks and appreciate your help.
You’re welcome and I hope you have a great week!
Apple wallet issues
