AirPods Pro GEN two with lightning here 👋
Model Number: A2698
Version: 7B21
Case: 71.8.0
left earbud disconnects every 38 to 45 seconds, and takes 10 seconds to reconnect. Music continues to play on the right earbud during the disconnect process on the left earbud.
The issue is more likely to happen when noise cancellation, transparency mode, conversation awareness, and spatial audio with head tracking enabled.
I’ve tried each setting individually with a multitude of different ways, setting it up, and still the issue seems to persist.
To note, it worsens when you’re on a phone call with somebody, the left earbud seems to drop as usual with this issue, but the right earbud also begins to drop.
It’s a little bit rare for the right earbud to, but it only happens on phone/FaceTime calls. The right earbud does not drop when listening to music. When the earbuds drop, there is no disconnect sound that plays alongside it, it’s very rare for it to play the disconnect sound when this issue goes on.
Sometimes you do hear the disconnect sound, but it’s very rare and unlikely from my case. This goes the same way for reconnecting, I rarely hear the reconnect sound, but it does play 15% of the time.
For disconnecting and reconnecting you only hear the sounds 15 to 20% of the time.
This issue has only started happening on iOS 18.1 with the release back in September, I’ve never had an issue before then and have been keeping my AirPods in pristine condition since it is no longer under AppleCare warranty I’ve been treating it like a newborn baby since the day I bought it.
I was hoping that iOS 18.1.2 with the release of the hearing assistance would help fix this issue, but I thought wrong.
The sound quality has not diminished, the product is in perfect condition, the software seems to be the culprit.
Apple, if you’re reading this, please please take into consideration these complaints, and test run new software update updates for AirPods and AirPod pros as many individuals, including I, are having this issue.
