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feralcoton Author

Level 1

17 points

Contacts not restoring from backup on iPhone and iPad after iOS 18 update

after i updated my iphone 15 and iPad pro to ios 18, 3100 contacts vanished (out of 770). They still exist on my MacBook air (which i updated to MacOs 15).

I tried restoring my iPhone contacts from a backup predating the ios 18 install, which took effect on the Macbook. but not on the iPhone.

i signed out of cloud and deleted contacts from the iPhone (twice). when it re-synced, i still had 460 contacts.

I did all of this with apple support and they had no solution.

I only sync contact with iCloud, no other services. Both iPhone and iPad lost contacts (the same number and seemingly the same ones).

Thus far, Apple support suggested that I should have waited to update to an OS until the .1 update is released. I found this unhelpful, as 18.0 is the official release.

Any suggested on how i get all of my contacts to sync from my MacBook or restore from my backup?

Thanks

[Re-Titled by Moderator]

Posted on Sep 18, 2024 1:07 AM

Top-ranking reply

marty194

Level 1

12 points

Posted on Nov 5, 2024 10:42 PM

Many of my contacts have been deleted after iOS 18 install. Apple suggested a restore from iCloud, did so, the contacts did not come back and I had reset a lot of personal preferences after.

Very disappointed with Apple right now.

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22 replies

Jan 17, 2025 9:13 AM in response to feralcoton

I think I figured out the solution. What you can do is go into your settings then search Mail go into it. Add yr Cloud Mail if it's not already in there and also add any other Mail accounts that you may have! I'm going to each one and make sure the contacts is turned on! Hope this works for you! The only other thing that I would suggest is signing onto icloud.com going to data recovery into contacts and choosing a prior back up of your contacts which might work as well! Good luck!