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Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?
[Re-Titled by Moderator]
iPhone 15, iOS 18
Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.
Yes! I am finding that ITunes on my IPhone SE keeps crashing. It will play a song for about 90 seconds and then shut down. I’ve tried closing the app and shutting down and restarting my iPhone, but to no avail. I have also noticed that my phone gets very warm to the touch ever since updating to iOS 18.
I had one today but they called me just to tell me the higher ups said they didn’t get my logs of evidence that I had sent, so the advisor has to resend them and now I have to wait on yet another call from them on Thursday. They still are not acknowledging this is a known issue, they are still saying nobody else has reported these issues but I think they are lying.
If my advisor calls me, I’ll link this thread as proof so they know people are reporting the issues and that there is discussion about it! Seeing everyone have problems with Apple Music and the type of issue is really frustrating since these issues never occurred until iOS 18.
My advisor called me yesterday and I had to redo all my screen recordings yet again cause he has me do it everytime he calls and then he said the higher ups didn’t get my logs I sent from diagnostics and went to check and for some reason my diagnostic test won’t finish sending the logs, it stops at 99% sent and won’t go any further so my advisor is telling the higher ups that and has to call me back Tuesday. It’s getting pretty frustrating that it’s just repeated phone calls and no progress, I’m having to plan my days around when they are calling to make sure I’m home just to be told they will have to call me back. I know they are trying to help and that may take time but sometimes I feel they are just giving me the run around. I will post again after they call me Tuesday I guess to let everyone know what they said. I will mention this thread to them and see if I can send them the link to it.
I’ve also noticed that my phone keeps disconnecting from my watch, which is annoying as I have to check my phone to see if notifications are important rather than it flashing up on my screen (except text messages, they’ve never appeared). It usually reconnects straight away when I go into settings on my watch, but this last time I’ve tried five or six times and still no luck.
I’ve noticed that playlists over a certain amount of songs is where the app bugs out the most. You can’t search for a song in the playlist properly without it taking a couple of seconds to buffer. Songs will just randomly stop and will get skipped and then the app crashes. Not related but this new update drains my battery super fast. Any tips?
My music has disappeared on my phone, but on my Mac it says it's in my library, it's greyed out, and says waiting under Cloud Download. The Mac, phone, and iPad all say different things, even though they all have sync turned on, signed into the same profile. Cover art doesn't show either. I spoke to 3 people at Apple who could not fix my problem.
That sounds like an issue with them and less with you honestly. You can’t control the errors in their diagnostic logs. You’re very patient with them because I know I would’ve been over it. The senior advisor on my case never even called back so I’m just waiting for this new update. Really appreciate you and everyone else letting me know their issues because I really felt I was going crazy when this started.
Since iOS 18 my actual physical library that has always synced in its entirety with my iPhone from the music app on my MacBook, now only syncs a couple songs from each artist, which I can play on my device, when I go to search the library it says there is no music there. Very odd.
Just got off the phone with Tier II Tech support after submitting a ticket with screen recording and diagnostics reports - told her same issues with iOS18 after doing the iOS18.0.1 update this morning = Music App still wonky!
Hopefully enough people will submit tickets to get maximum exposure on this issue - I suspect today's update was all about fixing iphone 16 problems and nothing to do with the Music app cause it sure as heck didn't fix mine! Hahahaha!
I would like to add I use Apple Match and have had seemingly at random multiple duplications of songs in albums ranging from the whole album to one or two songs on my iPhone after uploading iOS 18.
My iPad Pro v2 which will not update has no issues
Smoking gun to and huge amounts of work trying to rectify
It’s not just Apple Music , it’s also affected Amazon music .
tried it with lightning headphones and 2 other Dacs and it’s the same . Grainy sound, no space , 2 Dimwnaional. Sounds like a low res MP3 from 20 yrs ago
This is even more disturbing: “the iPhone 16 Pro Max with 512 GB of space is turning into a buggy phone, with software to match.” I’m having my Apple Music problems with my iPhone12 and was actually thinking maybe I should bite the bullet and get a 16, but I just scratched that idea. I have always trusted Apple but this thread is discouraging.
Your situation is very similar to mine. I don’t use my HomePod enough to think about its functionality. But the cloud isn’t matching songs when songs that I upload don’t need to be matched when they’re not available on Apple Music to begin with. If you already knew the album you’re playing didn’t have bonus tracks and you bought a CD and wanted to upload the bonus tracks, the status should just say “uploaded”. The cloud trying to match something that can’t be matched is crazy.
Yes I have, it’s the worst when my iPhone has my AirPod pros 2 connected to them. Like for example if i search for a song then hit play it will literally take forever to load the new song. They need to fix this ASAP
Apple Music issues after iOS 18 Update
