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1infinitelo Charge solved

Like many others, I ended up with a charge on my checking account associated with my Apple Cash card that didn't look right. In my case it was for $8.45 that I supposedly sent to someone via apple cash. I hadn't done that and was quite concerned that someone had hacked my checking account debit card.


I had, however, sent $20 to someone on that same day. It turns out this was a legit charge because my apple account associated with the apple card had only $11.55 in it, so the person was sent that along with $8.45 from my checking account to make a total of $20.


I found this out after a lot of searching on the web for this answer and coming up short, and then about 30 min on a call with apple support, and then another 10 min on a call with "Green Dot Bank" (who manages the apple cash for apple - 866 795 7597). After speaking with Green Dot support, I went to my Apple Cash card on my iPhone, and then clicked on the $20 transaction on the date in question, and I could clearly see the split transaction - issue resolved.


I post this here for others because if I could have found this info, I could get about 2 hours back in my life.


Simply put, click on the Apple Cash transaction on the date of the charge in question and look for a split transaction that matches the 1infinitelo transaction amount.


You're welcome...

Posted on Sep 21, 2024 9:40 AM

Reply
3 replies

Sep 21, 2024 11:00 AM in response to de00304

I’m glad you have resolved your issue. If you had posted here or searched here first, you would have learned that your questions and concerns have been answered before. If you engage with the community, there are multiple very knowledgeable fellow community members that answer questions promptly. At the very least your searches would have yielded the need to contact an Apple Cash specialist at Green Dot Bank and the phone number to do so.


I really do appreciate you sharing your concerns and experiences. I know my writing style comes across as harsh, but I’m used to writing technical articles and it comes across wrong a lot of times. 😀


I’m also including a link to the Apple Cash terms and conditions, which contains a lot of good information, but certainly isn’t easy reading. I also hope you have a great weekend!


https://applecash.greendot.com/termsconditions/



Sep 21, 2024 12:27 PM in response to de00304

You’re welcome. Terms & conditions will always have the contact information for the account. For your convenience and future readers, here’s the contact information for Apple Cash Specialist at Green Dot Bank.


A. In Case of Errors or Questions About Your Registered Apple Cash Balance. 


Telephone us at (877) 233-8552 or write us at Apple Cash Customer Service, P.O. Box 9, West Chester, OH 45071 as soon as you can if you think an error has occurred in connection with your registered Apple Cash Balance (including any Apple Cash Balances associated with Family Accounts you have established).

1infinitelo Charge solved

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