Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

CarPlay not working with iPhone 16 Pro

I upgraded my iPhone 12 Pro to a 16 Pro, and the new phone will not connect to my 2018 Mazda CX-5 with CarPlay. When I plug it in, it charges but makes no sign of connecting.

iPhone 16 Pro, iOS 18

Posted on Sep 24, 2024 9:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2024 7:04 AM

I am so disappointed! My new iPhone 16 Pro does not work connect to my Carplay in my Toyota CHR. Had I known this, I would have upgraded to an iPhone 15 Pro instead. :(

211 replies

Oct 27, 2024 9:29 AM in response to ZecaHouston

thanks for sharing ZecaHouston, that solved my problem.


  1. Go to Settings >> Focus >> turn off all (i.e sleep)
  2. go to settings >> car play >> forget this device
  3. go to “reset all networking settings”. Your iphone will restart after typing the password.
  4. go to your car settings and delete your device
  5. set up the car play again with your car.



I had tried all above steps except '1)'.


Possibly, there must be something to do with "focus" or how you transferred previous iphone content to your new iphone. I did back previous iphone and restore the back up to new iphone - which broke some apps, which I had to delete and re-install.

Nov 5, 2024 3:21 PM in response to brianc407

It sounds frustrating! Since your iPhone charges but doesn't connect to CarPlay, try these steps:

  1. Check for Updates: Ensure both your iPhone and your Mazda's infotainment system have the latest software updates.
  2. Try a Different Cable: Sometimes, a different USB cable solves connectivity issues, especially if the original cable shows wear.
  3. Enable CarPlay: Go to Settings > General > CarPlay on your iPhone to see if your Mazda appears on the list. If not, reset CarPlay settings.
  4. Restart Both Devices: Reboot your iPhone and turn your car's system off and on.

If none of these work, Mazda support might have specific troubleshooting steps.

Dec 6, 2024 9:38 AM in response to brianc407

Hello there, thanks for this life-saving thread. At least, mental health, because I was getting pretty frustrated :)


Wanted to share my experience for those that can relate or benefit.


I bought a Lexus UX 2023 recently. At first in the dealer setup it already didn't work very well, which frustrated me a huge amount, but then when I got home it didn't work again. I was about to call the dealer but after trying many things I changed the key and it worked fine. I assumed I was taking the wrong key or something.


A few days went by and all was working fine but today, again after a few days of not using the car, it didn't login by default and my phone didn't sync via bluetooth.


It was even worse though, I couldn't get my phone bluetooth to sync at all with my car one. It was pretty frustrating. I tried all setups you can imagine.


After coming here I ended up trying three things at once, so I can't really tell you which one worked, but it did. I went to the car now, and it synced perfectly and also stopped the car and it worked after turning it on again. Fingers crossed this doesn't break again.


I did:


  • Deactivate the Focus mode things recommended in the thread
  • Reset the network settings in my iPhone
  • Activated the Content & Privacy settings in Usage time menu (with everything allowed or enabled)


It has been pretty frustrating to me so far so hoping this helps others. I have an iPhone 15 Plus for context.


Kind regards,

Esteve

Oct 22, 2024 4:03 PM in response to brianc407

So here was my fix for my Ford. I did not have to reset anything or jump thru hoops. What I found is, when I got my iPhone 16 I tried to connect with a USB type 2 cable with a USB c to my phone. Couldn’t communicate. My simple fix was going back to the original usb type 2(my 2020 truck connection ) and bought a $5 e75( old iPhone plug) to USBc off Amazon. Plugged the usbc into my 16 pro max and the e75 into that. Worked and CarPlay started in my truck. Seems the communication channel works thru the e75 pin out but not thru direct UsBc. Plug this into you usbc on your phone and your old e75 from your cable you were using into the slotted end

Nov 11, 2024 5:48 AM in response to brianc407

My new iPhone 16 worked perfectly on a newer rental car. Will not work on our 2020 Tundra or 2020 Telluride. Would not be recognized by my iMac. Spent hours trying to figure this out. Used cable that came with the new phone. Used multiple different cables. Spent hours on the phone with Apple and actually scheduled an appointment with Toyota. I had a little epiphany(wife suggested), I tried this little adapter and it’s worked perfectly with my computer and on the car.


I used a USB-C to USB-C cable with a small adapter from USB-C to USB. Seemed like a cheap hack.


****click on the photo to see.



Nov 27, 2024 1:05 PM in response to brianc407

I have a RAV4 and recently upgraded to an iPhone 16 with IOS 18.1.1 and was having the same issue. I tried some of the suggestions here with phone settings but decided to go with a data transfer and charging cord and it worked immediately. I got this one at Walmart for $6 rather than paying ridiculous Apple prices for one. This was in the auto section so it’s obviously an issue. Whatever cord you buy, be sure it doesn’t just charge but also transfers data. That seems to be the key. I’m guessing USB-C cords don’t automatically do both like lightening cords. I wonder how many landfills are polluted with old cords because Apple and other electronic companies want to find ways to make more money by creating new cords and charging a fortune for them. Does Apple claim to be an environmentally friendly company? I hope not.

CarPlay not working with iPhone 16 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.