You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Possible iphone hack?

A brief sequence of events:


  1. My regular bank account debit card was hacked and multiple low dollar charges appeared on my account.
  2. My bank noticed the activity and cancelled my card / sent me a new one / and updated my apple pay with the new card
  3. The new card continued to be charged by the same non-existent organization
  4. My bank noticed the activity and cancelled my card / sent me another new one and let me update my apple pay manually
  5. Now my new transit card is receiving a series of low dollar charges at times when I was not using transit?


Is this a possible hack or just wacky coincidence?

iPhone 13 mini, iOS 17

Posted on Sep 29, 2024 9:17 AM

Reply
1 reply

Sep 29, 2024 10:07 AM in response to NetGuyNick

First make sure you do not have any subscriptions with Apple that needs to be cancelled.

If you want to cancel a subscription from Apple - Apple Support


Your card includes a Payment Updater feature that will continue to bill recurring payments even if your bank issues you a new card. This is a feature they provide and know exactly how it works, so if you are receiving a fraudulent charge, they need to actually block that charge, not just provide you a new card that will continue to be charged for the recurring charge. Depending on the Payment Network your card uses, they have a different name for it:

  • VISA - Visa Account Updater (VAU)
  • MasterCard - Automatic Billing Updater (ABU)

https://paymentcloudinc.com/blog/account-updater/


For Transit Cards, I have seen that they don't always bill for each use immediately. Some have fare caps or reduced fares with a certain amount of trips over a period of time, such as weekly or free return trips. They delay the billing of those fares until they are able to calculate the fare amount to charge. After the period of time is over, you will see the charges come into your phone. It is best to log into the Transit Card website to see the exact date and time of usage, then match that up to the charges. They may also have a billing statement on their website that will better explain the use date for each charge.


It is very common to have a credit/debit card compromised by using it at a terminal where a scammer has installed a skimmer/shimmer to read your card details. This happens frequently at gas stations where a thief has all night to tamper with the terminal and not be interrupted. To avoid this, do not swipe/insert your card in a terminal and stick to the more secure method of using Tap to Pay or Mobile app payment.


As for a possible hack of Apple Pay, there has never been any reports of a hack and you would be the first one.

Possible iphone hack?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.