Apple Pay doesn’t work in my new iPhone
I changed my iphone to 16 Pro, ios 18, I’m trying to verify my credit card to Apple Pay in my Wallet but the process get stuck hence I cannot use Apple Pay anymore.
iPhone 16 Pro, iOS 18
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I changed my iphone to 16 Pro, ios 18, I’m trying to verify my credit card to Apple Pay in my Wallet but the process get stuck hence I cannot use Apple Pay anymore.
iPhone 16 Pro, iOS 18
Apple does not verify credit or debit cards. Only the issuing bank can verify the card account. It could be a restriction of their mail servers or they may have the wrong email address on file for you.
Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch app. For customer service or verification using an app, the issuer performs their own communication process.
I couldn't receive a verification code. I changed to a phone message rather than an email. This time, I received it. Apple Pay works again! I don't know why mail verification doesn't work. I'm in Israel now. Thank you!
What is the exact error message and what country are you in?
Apple Pay doesn’t work in my new iPhone