You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I’m finding that with my iPhone 16 Pro Max that Wallet loses credit cards that have been loaded. Varying ones just disappear; might return in a few minutes, might need to be added again. Very disturbing when at the store checkout and the card I want to use is missing. Anyone else experiencing this issue? Never have had a problem with any of the previous iPhones I’ve had….
iPhone 16 Pro Max, iOS 18
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
You’re the first to report this in the community. I recommend talking to Apple Support because they may have dealt with this before.
Have you updated the iPhone to the latest iOS, 16.0.1?
Are you looking for the missing card in your Wallet app or activating Apple Pay with a double click of the side button?
I’ve updated to 18.0.1 (issue was before & after) and occurs with both the double click of the side button as well as going directly into the Wallet app.
Have you reported this to Apple Support? Do you have a case number yet?
I have not.
Apple Wallet
