AirPods Pro: Can't start hearing test "Place AirPods Pro in Case" popup

i gave up trying on my iPhone 15 but worked like a charm on my iPad in first try.

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Cavender ~ Apple is unlikely to be listening in these user-to-user communities. Apple will listen here:

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I still have the exact same problem. I can’t get passed the diagnostic test part. I am constantly asked to put the AirPods back in the case for a few minutes but nothing changes. It worked for one night several weeks ago and I was able to do a hearing test but at the end I was told there was too much background noise, despite the fact I was sat in a quiet room on my own. The second test said the same. I gave up and tried the next day to be greeted by the message saying a diagnostic test needed to be done again so I’m back to square one. The hearing aid feature was one of the main reasons I bought the AirPods so it’s a kick in the teeth. I contacted Apple Support who said it was a hardware issue and to book an appointment at a store but if it’s a problem for everyone, I would have thought it would be a software issue

I did as your post says to do. When I hold the button on the back of the case it never flashes orange.

How long do you have to hold it. The light flashes white when I hold the button and goes into paring mode.

Ralph

I reset and repaired and still could not take hearing test. Maybe because I have Jabra hearing aids that have been added (although not connected when I do the suggested)? Air pods pro. Updated firmware, to 7B119, model A2698 (can't recall at moment), using 18.1 iOS

I reset them AirPods Pro 2 (version 7B19) until the light flashed amber and then back to white. Did this many times. It still prompts me to put the AirPods back into the case and try again in a few minutes. I had forgotten the AirPods and on all my devices and tried the test via the iPad Pro and via the iPhone 16 Pro Max. It’s an endless loop.

Yes, thank you. I held it for that time. It goes from white, then to amber, then back to white. I then paired it and it still wont let me proceed with the hearing test. I have the Gen 2 with the 7B19 firmware.

I’ve gone through this cycle several times. I can’t quite figure out why it won’t work. Thanks for your help though.

I’m experiencing same issues as these people. I also have 16 pro max, running iOS 18.1. I Have unpaired, restarted, many times. Please provide a “user friendly” remedy to our issues! Can’t see “ take hearing test” or any hearing items under health or control center or accessibility

The Reset procedure didn't work for me. iPhone 15 pro, AirPods Pro 2. iOS and AirPods firmware is up to date, reset both devices, and everything I can think of. I can never get past the "Place Airpods Pro in Case" prompt.

I reported this problem in detail a few weeks ago using Apple's "Feedback" app, but haven't heard any kind of reply.

Upgraded iPhone 16 Pro to latest iOS 18.1.1, as well, I reset Air Pods Pro 2 to latest factory setting, still unable to

start a hearing test. I do have to mention though, the Apple Air Pod Max headphones are awesome, I waited a long time to justify spending that kind of money on them. Glad I did!

These iPods pro hearing tests are impossible. I have gone in quietest room and control breathing and keeps saying failed due to ambient noise. Apple how are you supposed to do this. This is only reason I bought them

When you go to a doctor for a hearing test, they put you in a soundproof room. That’s just how it works. When I took the hearing test, our home furnace started up and it halted the test. I had to turn off the heat in our home to make it quiet enough. That’s just how hearing tests work.

Ditto here. I have tried over the past few months with no luck. I follow all the suggestions here and there is no resolution of the problem. Apple.... are you listening? Why don't you even acknowledge the problem.

I have tried EVERYTHING in this thread, and the AirPods Pro 2 STILL say to put the AirPods in the case and let it run a diagnostic, even AFTER waiting to take them out as others have indicated.. are there any support tickets for this type of problem that anyone knows about?

No matter what I do, I still get the message that my AirPods (pro-2) are not fitting right and to try the other size silicone sizes. I've tried all 4 sizes and no matter what I do it still says they are not fitted correctly and need adjustment, so I can't complete the hearing test. WHAT A CROCK!