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We have been trying for months to update to Ventura 13.7.1 but the mac won't update. I have tried to reinstall the macOs and to reset the computer but to no avail. Please help
Whether, and how far, you can update a Mac will depend on its model and hardware model year / time of year. You can often find this information by selecting About This Mac in the Apple () menu.
macOS Ventura is compatible with these computers - Apple Support
I would add that you haven't given us any useful information to evaluate and then respond to. Please be specific about what happens. What happens when you try to upgrade or update?
Writing an Effective Apple Support Communities Question - Apple Community
What system are you running now? If it's an earlier version of Ventura then try the following:
Boot into Safe Mode according to How to use safe mode on your Mac and try installing from there.
Note: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.
My mac goes through the usual process of updating from 13.6 to 13.7.1 and shows no updates required. A few moments later the update pops up again and when you look at what version it is, it has not updated. I have tried reinstalling OS but it wont reinstall it. I have tried in safe mode but it does exactly the same in safe mode.
My mac won't update
