Do I have a virus or malware and how to remove?

Nothing is installed on your Mac unless you were required to enter the computer password to install the program. If you did not do this and also did not provide them with any personal information, then you have nothing to worry about. It is not recommended to ever install any AntiVirus software as you can only expect problems with your computer after you install them and any price/subscription for their service is a waste of money.

If you did enter your computer password to install some software and now want to know how to remove it, then you can post the free EtreCheck report using the additional text option when posting and we can provide some assistance. The report contains no personal information. You can expect to enter your computer password here to install it because you are directing this action. That is how to prevent inadvertently installing Malware.

How to use the Add Text Feature When Post… - Apple Community

I don't believe MalwareBytes is still a free option. It used to be a great tool and it shows the Free Download link on their website, but I believe they now require a subscription. I hope someone can prove me wrong on this one, as it was something I recommended many times in the past.

There are no viruses for Mac OS however you may have installed some malware. To determine if you installed any malware, please navigate to malwarebytes.com , download the free version and run malwarebytes. If you installed anything this app will find it and get it off your system.

Also, it may be helpful to you to look over macOS - Security - Apple

The best way to keep Mac OS secure and fast is simply to keep it up-to-date and restart the computer about 1x per week. The next thing to do is to use common sense, meaning don't reply or review emails, text messages, web sites that you don't know or trust. If it looks suspicious then it is! Apple will never reach out to you so if you get a phone call or e-mail other form of communication saying they are from Apple or represent Apple it's likely a scam.

dialabrain wrote:

You can still scan for free.

Good to know, I first heard about it a couple of weeks ago by Ronasara on this thread and tried it myself, but could not get to the free scan without a subscription. The download was free of course.

How can I scan my Mac for possible malwar… - Apple Community

You should install malware bytes, years ago my mums 2014 MacBook Pro got a virus but I don’t think it’s from an email. BTW look at the email address and if it looks weird don’t click on any links, I don’t

think Netflix would send these out. If anything looks sus don’t click on or answer a phone call.

I did just try it again and was able to do the free scan, so my mistake. It does say it is a 14 day free trial, so not sure if you can still run, delete, then download again to get the same 14 day trial.

rkaufmann87 wrote:

Mac Jim ID,

still has a free download.

Mac Jim ID wrote:

I don't believe MalwareBytes is still a free option.

You can still scan for free.

Mac Jim ID,

Malwarebytes still has a free download.

No idea. I just ran a scan on my g/f's iMac for free. I don't even bother to have it on most of our Macs.

The 14 day free trial is for the Premium version. So you can try all the features.