After years of no problems, laptop keeps crashing repeatedly, and EtreCheck and DriveDx's apparently conflicting reports

Hello,

Essential background first.

I have been on Catalina final 10.15.7 on MB Air 2017 for a long time and have been using my laptop in exactly the same way – many apps open with several-to-many windows in some of the apps, as I work-work, personal-work, read, research, play, in an interleaving way.

I seldom had any problems.

(To head off advice, I should mention that: (a) I keep a good eye on ActivityMonitor's dock icon set to CPU history, and (b) I don't abuse my laptop – while I work, etc. on it, sports streams are on the iPad and Spotify is on the smartphone.)

In early October my SSD failed and I got a slightly-used one in good health. All went well without any change for about 50 days.

Then I got three system crashes in a single day – one panic, one hang/freeze, and then a restart. The crash report window didn't stick around (or got obscured by the automatically opening apps and windows – I tried to find it, to no avail) and I could not find anything in Console.(?) The only possibly relevant message I found, I snapshotted and am attaching.

Then my laptop restarted overnight when it was sleeping with the lid closed – when I opened it, it was on the login screen.

So that's four crashes in 24 hours. I just left it at the login screen. An hour or two later I thought I heard its fan – and it was! Touched the metal around [esc] and it was hot as ****! (Why?) So I shut it down.

By this time the battery was done for, having earlier been on the skids. CoconutBattery had showed the health at 70-something percent, quickly degrading into the 60s, then down to 47 percent.

I had to replace the battery anyway but it wasn't easy to find one though managed to get a slightly-used battery. The technician said that the crashes were surely due to the battery.

CoconutBattery shows the replacement battery's health at 87 percent.

Logged into my account at the shop and brought the laptop home. Left it with lid shut (had to go out again). When I opened it at night, it had restarted – showed the login screen. So the crashes have a cause other than the battery.

So then I logged into the first-created guest account (and am still logged into that without any crash for 24-plus hours). I am not using it remotely like I normally use my laptop (so yes, work, play, everything is suspended or offloaded to the iPad and smartphone).

Did some research and then got and ran Avast, EtreCheck, and DriveDx.  

No virus found. I've attached EtreCheck and DriveDx reports, and looking forward to your input.  

Re EtreCheck's recommendation, I am loth to allow anything to auto-update, having been bitten by it and not trusting Apple after the passing of Jobs, and the Lion fiasco (and all this craziness of auto-syncing everything, the O.S. and apps trying to second-guess you and essentially 'taking over,' etc.).  

The biggest point of confusion for me is that DriveDx says that my SSD is in very good health while EtreCheck, giving a 'Performance: Poor' grade, apparently says that the SSD is done for, as reads/writes are taking too long(?)

So all I can surmise is:–

1. Some app, daemon, or file in my user-account is infected and causes these crashes.

2. The SSD is not as good as DriveDx indicates and it is unable to deal with my heavy usage of the laptop (disk mediation, and VM swap-ins/swap-outs).

Would appreciate experts' feedback.

Thanks,

Kersie


MacBook Air (2018 – 2020)

Posted on Nov 30, 2024 11:10 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2024 9:47 AM

Kersie wrote:

First, it crashed soon after being woken from sleep; it was in Safe Mode. It booted up in Normal Mode. Then after 10-to-15 minutes at the login screen it crashed and began to restart (I was right there and was able to boot it in Safe Mode).

Exactly like I said these SSDs show their failures. Plus the latest Kernel Panic report once again is related to the SSD. I have no doubts the SSD is bad, or possibly the Logic Board's SSD support circuitry.


1. Thanks for the very helpful reply.
I realize I need to get a new laptop but when the (replacement) SSD is the only problem on this one, I certainly want to keep it.
I am getting in touch with OWC - MacSales to get one. I trust it is a reliable vendor.

They've been providing products and accessories specifically for Apple products for decades. They actually test their products work in the Macs for which they offer them. No one else does any product specific testing for Mac compatibility.


Please let me know if there are any online channels for OEM SSDs ('Vintage' leftover parts sellers, I suppose!).
If you have any tips on it, please let me know.

There are lot of places selling used parts. Some are good, some not. The good vendors are expensive and also provide clear product information & compatibility.


As it will be my first time, I may as well ask:–
Is there some clear guide, such as on iFixit, which spells out how I may DIY the replacement?

OWC provide installation videos on their product pages. The replacement/upgrade on this 2017 MBAir is very easy as far as repairs/upgrades go for SSDs.


2. Once done, is there some way to boot up so that it asks for WiFi login specs, choice of OS, and proceed to download it?

You can attempt to boot into Internet Recovery Mode using Command + Option + R to attempt to access the online macOS Monterey installer. Unfortunately some Macs may only boot to the online OS for the version of macOS which originally shipped on the computer from the factory which would be macOS 10.12 Sierra which is too old to work with an NVMe based internal SSD.


If you cannot access the Monterey installer through Internet Recovery Mode, then you will need to create a bootable macOS USB installer using the instructions in the following Apple article:

Create a bootable installer for macOS - Apple Support


It does require access to a working Mac generally from Late-2009 to mid-2022 since you can only create the installer on a Mac that is compatible with that same OS (that Mac can currently be running any version of macOS). Generally you need:

  • macOS 12.x -- a Mac from 2014 to mid-2022 (can be an M-series Mac)
  • macOS 10.15 -- a Mac from 2012 to mid-2020
  • macOS 10.13 -- a Mac from Late-2009 to mid-2018


You can use the information in the following article to confirm hardware & macOS compatibility:

https://eshop.macsales.com/guides/Mac_OS_X_Compatibility


FYI, if you never previously installed macOS 12.x Monterey, then you may not be able to install it now since the first time installing Monterey on a device the installer requires a working Apple OEM internal SSD to be installed in order to update the system firmware (even when installing to an external drive). Once Monterey has been installed one time, then subsequent re-installations do not require the Apple OEM SSD to be installed internally.

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47 replies

Dec 6, 2024 7:33 AM in response to HWTech

HWTech, I owe you a beer! Your replies are very helpful.


Yes, OWC seems like a godsend.


I am planning to get this 500GB SSD with tools and enclosure. (Checked that it's compatible with my MB Air 2017 7,2.) That way I could try simply to re-create by mirroring off my current SSD after putting in the new one. Or should I get something else?


If you can point me to how I may mirror, I would really appreciate that too. I don't use TimeMachine; I prefer FreeFileSync but how would I boot to be able to use it? I'll probably have to install Catalina online and then restore my ~/Library and then my ~ though I'd much rather try to recreate. Otherwise I'll have to download and re-install drivers, Java, etc.


This laptop came with Sierra and I went up to Catalina (10.15.7).


I did not want to upgrade from that because this is a 'lightweight' machine and each new O.S. consumes more CPU and VM than the previous one (one route to planned obsolescence), and because after Lion you never know what weird stuff a new MacOS will bring and do – I've been on this OS since before OSX, i.e. NEXTSTEP/OpenStep so I am very aware of the sharp difference in 'New Apple's philosophy towards computing. (The [not-so] new regime seems to think that a laptop is just a glorified smartphone.)


I've asked OWC a couple of questions, if you know:

  1. What do the stars (*) before some of the products indicate.
  2. Why do the SSDs (from the same manufacturer) have such wildly disparate warranty periods – two years through five years.


Thanks again.


Dec 6, 2024 6:10 PM in response to Kersie

Kersie wrote:

I've asked OWC a couple of questions, if you know:
1.What do the stars (*) before some of the products indicate.

I don't see any on the page you linked. Usually somewhere further down the page either at the end of a section or perhaps at the bottom of the page there should be a footnote with "*".


2. Why do the SSDs (from the same manufacturer) have such wildly disparate warranty periods – two years through five years.

They are usually two different tiers of drives. One is either low end or average, while the other one is a higher end drive.

Dec 6, 2024 6:44 PM in response to Kersie

2. Why do the SSDs (from the same manufacturer) have such wildly disparate warranty periods – two years through five years.


If you're asking about OWC's three vs. five year warranty, of course it would be best to ask them but I have always assumed the longer warranty / more expensive ones use NAND memory with a greater write / erase cycle limit. That life cycle limit means all SSDs wear out — eventually — but I have never had one of theirs fail despite extensive daily use. I only buy their "five year" varieties. I believe the oldest one I have is now about fifteen years old and still works as well as it did when it was new.


You don't always get what you pay for in this business but OWC has earned their stellar reputation.

Dec 7, 2024 7:03 AM in response to HWTech

HWTech wrote:


Kersie wrote:

I've asked OWC a couple of questions, if you know:
1.What do the stars (*) before some of the products indicate.
I don't see any on the page you linked. Usually somewhere further down the page either at the end of a section or perhaps at the bottom of the page there should be a footnote with "*".

Sorry, I should have copy-pasted a couple of examples. Stars appear to the left of certain products on the results-set pages. OWC explained that '*' indicate refurbished/overstock/discontinued products.



2. Why do the SSDs (from the same manufacturer) have such wildly disparate warranty periods – two years through five years.
They are usually two different tiers of drives. One is either low end or average, while the other one is a higher end drive.

Thanks, this is good to know. I tried to order an SSD set with a five-year guarantee.


Dec 8, 2024 6:47 AM in response to Kersie

I understand that owc is considered the gold standard but they refuse to ship to Karachi (on transparently and demonstrably) false pretexts -- not even on their list of countries

So are there any online stores that are considered silver- and bronze-medallists?

In the meantime I am trying to find a local brick-and-mortar store but no luck so far.

Thanks for any tips.



Dec 9, 2024 7:43 AM in response to HWTech

Thank you, again.


Actually I bought a new laptop – same specs and size, only an M1 processor – a few hours back but I certainly don't want to junk this one so I'm going to try to place an order.


May have a follow-up question, though will post it in a proper section, about copying my ~/Library (from a backup disk) to replicate my environment.


That's because – I don't know if you all realized – but Apple changed the format of the 'Music' (iTunes) Library in-between/during Catalina (minor) versions! I got caught (because of the replacement SSD) and had to spend some time figuring it out and restoring my music that I would rather not have wasted.


Dec 10, 2024 10:43 AM in response to Kersie

Back on smartphone

First there has not been any tingling/shock at all if that is a clue

Was doing homework like checking the earthing (as it's 3pin) using multimeter etc but it crashed on battery twice -- same thing, indefinite pinwheel and couldn't recover SATA in crash report

So that eliminates mains power use as a cause

It was prob a false dawn


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After years of no problems, laptop keeps crashing repeatedly, and EtreCheck and DriveDx's apparently conflicting reports

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