After years of no problems, laptop keeps crashing repeatedly, and EtreCheck and DriveDx's apparently conflicting reports

Hello,

Essential background first.

I have been on Catalina final 10.15.7 on MB Air 2017 for a long time and have been using my laptop in exactly the same way – many apps open with several-to-many windows in some of the apps, as I work-work, personal-work, read, research, play, in an interleaving way.

I seldom had any problems.

(To head off advice, I should mention that: (a) I keep a good eye on ActivityMonitor's dock icon set to CPU history, and (b) I don't abuse my laptop – while I work, etc. on it, sports streams are on the iPad and Spotify is on the smartphone.)

In early October my SSD failed and I got a slightly-used one in good health. All went well without any change for about 50 days.

Then I got three system crashes in a single day – one panic, one hang/freeze, and then a restart. The crash report window didn't stick around (or got obscured by the automatically opening apps and windows – I tried to find it, to no avail) and I could not find anything in Console.(?) The only possibly relevant message I found, I snapshotted and am attaching.

Then my laptop restarted overnight when it was sleeping with the lid closed – when I opened it, it was on the login screen.

So that's four crashes in 24 hours. I just left it at the login screen. An hour or two later I thought I heard its fan – and it was! Touched the metal around [esc] and it was hot as ****! (Why?) So I shut it down.

By this time the battery was done for, having earlier been on the skids. CoconutBattery had showed the health at 70-something percent, quickly degrading into the 60s, then down to 47 percent.

I had to replace the battery anyway but it wasn't easy to find one though managed to get a slightly-used battery. The technician said that the crashes were surely due to the battery.

CoconutBattery shows the replacement battery's health at 87 percent.

Logged into my account at the shop and brought the laptop home. Left it with lid shut (had to go out again). When I opened it at night, it had restarted – showed the login screen. So the crashes have a cause other than the battery.

So then I logged into the first-created guest account (and am still logged into that without any crash for 24-plus hours). I am not using it remotely like I normally use my laptop (so yes, work, play, everything is suspended or offloaded to the iPad and smartphone).

Did some research and then got and ran Avast, EtreCheck, and DriveDx.  

No virus found. I've attached EtreCheck and DriveDx reports, and looking forward to your input.  

Re EtreCheck's recommendation, I am loth to allow anything to auto-update, having been bitten by it and not trusting Apple after the passing of Jobs, and the Lion fiasco (and all this craziness of auto-syncing everything, the O.S. and apps trying to second-guess you and essentially 'taking over,' etc.).  

The biggest point of confusion for me is that DriveDx says that my SSD is in very good health while EtreCheck, giving a 'Performance: Poor' grade, apparently says that the SSD is done for, as reads/writes are taking too long(?)

So all I can surmise is:–

1. Some app, daemon, or file in my user-account is infected and causes these crashes.

2. The SSD is not as good as DriveDx indicates and it is unable to deal with my heavy usage of the laptop (disk mediation, and VM swap-ins/swap-outs).

Would appreciate experts' feedback.

Thanks,

Kersie


MacBook Air (2018 – 2020)

Posted on Nov 30, 2024 11:10 AM

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Question marked as Top-ranking reply

Posted on Dec 5, 2024 9:47 AM

Kersie wrote:

First, it crashed soon after being woken from sleep; it was in Safe Mode. It booted up in Normal Mode. Then after 10-to-15 minutes at the login screen it crashed and began to restart (I was right there and was able to boot it in Safe Mode).

Exactly like I said these SSDs show their failures. Plus the latest Kernel Panic report once again is related to the SSD. I have no doubts the SSD is bad, or possibly the Logic Board's SSD support circuitry.


1. Thanks for the very helpful reply.
I realize I need to get a new laptop but when the (replacement) SSD is the only problem on this one, I certainly want to keep it.
I am getting in touch with OWC - MacSales to get one. I trust it is a reliable vendor.

They've been providing products and accessories specifically for Apple products for decades. They actually test their products work in the Macs for which they offer them. No one else does any product specific testing for Mac compatibility.


Please let me know if there are any online channels for OEM SSDs ('Vintage' leftover parts sellers, I suppose!).
If you have any tips on it, please let me know.

There are lot of places selling used parts. Some are good, some not. The good vendors are expensive and also provide clear product information & compatibility.


As it will be my first time, I may as well ask:–
Is there some clear guide, such as on iFixit, which spells out how I may DIY the replacement?

OWC provide installation videos on their product pages. The replacement/upgrade on this 2017 MBAir is very easy as far as repairs/upgrades go for SSDs.


2. Once done, is there some way to boot up so that it asks for WiFi login specs, choice of OS, and proceed to download it?

You can attempt to boot into Internet Recovery Mode using Command + Option + R to attempt to access the online macOS Monterey installer. Unfortunately some Macs may only boot to the online OS for the version of macOS which originally shipped on the computer from the factory which would be macOS 10.12 Sierra which is too old to work with an NVMe based internal SSD.


If you cannot access the Monterey installer through Internet Recovery Mode, then you will need to create a bootable macOS USB installer using the instructions in the following Apple article:

Create a bootable installer for macOS - Apple Support


It does require access to a working Mac generally from Late-2009 to mid-2022 since you can only create the installer on a Mac that is compatible with that same OS (that Mac can currently be running any version of macOS). Generally you need:

  • macOS 12.x -- a Mac from 2014 to mid-2022 (can be an M-series Mac)
  • macOS 10.15 -- a Mac from 2012 to mid-2020
  • macOS 10.13 -- a Mac from Late-2009 to mid-2018


You can use the information in the following article to confirm hardware & macOS compatibility:

https://eshop.macsales.com/guides/Mac_OS_X_Compatibility


FYI, if you never previously installed macOS 12.x Monterey, then you may not be able to install it now since the first time installing Monterey on a device the installer requires a working Apple OEM internal SSD to be installed in order to update the system firmware (even when installing to an external drive). Once Monterey has been installed one time, then subsequent re-installations do not require the Apple OEM SSD to be installed internally.

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After years of no problems, laptop keeps crashing repeatedly, and EtreCheck and DriveDx's apparently conflicting reports

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