Mail practically unusable after 18.2 - is it possible to revert update?

The iOS 18.2 update has now caused me to miss several important emails. The extra steps needed to find messages is a disaster. I have used Apple Mail for many years but for the first time I am now looking for an alternative.


Is it possible to configure Apple Mail to not use the categories introduced in 18.2 or alternatively to roll back the update so that I can have a usable mail app again.


EDITED to ADD


Thanks to Macrumors I have found that you can indeed turn off the Category view by tapping on the three dots in top right and selecting List View. It is a bit of a nuisance as doing it in All mail does not apply to all accounts and you have to apply the change individually to all accounts in your app.


A thought for Apple to ponder - just because you can do something, does not mean you should!

iPhone 14

Posted on Dec 23, 2024 1:44 AM

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Question marked as Top-ranking reply

Posted on Mar 13, 2025 11:40 AM

Oh, that’s all? Those are option settings:


To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews


To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.

94 replies
Question marked as Top-ranking reply

Mar 13, 2025 11:40 AM in response to Wileyman

Oh, that’s all? Those are option settings:


To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews


To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.

Mar 6, 2025 10:32 AM in response to Hates-mail-categories

As explained innumerable times in the thread you just added to:


To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews

To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.



Mar 5, 2025 8:35 AM in response to AliceCLJones

To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews

To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.


However, Mail search has ALWAYS returned all matches, no matter how far back they go; this is nothing new.

Mar 12, 2025 1:30 AM in response to Lawrence Finch

This helped I advise people do what this guy Lawrence finch sez, feels like it was 👍


I have & it feels like it was.


To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews


To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.

Feb 3, 2025 8:04 AM in response to gailfromct

gailfromct wrote:

The display of emails is awful. I do not want the app deciding which messages to display. I want my unread messages displayed in my inbox by date along with new message. Apple has taken a simple application that's worked just fine and made it a nightmare. I've missed several bill payments because apple thinks it knows a better way to display my mail. How can I restore the old settings.

So go back to the list view. Tap the three dots in the upper right of the screen and make the change.

Feb 6, 2025 7:09 AM in response to GolfGod67

GolfGod67 wrote:

Apple the U S Post office thanks you for the last update. You have made mail app so useless that people will go back to paper snail mail as the better more efficient alternative.

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


Does anyone actually test these upgrades before unleashing them on the public?

Apple does in-house alpha testing, developer beta testing and public beta testing. You are always welcome to participate in the public beta testing.

How can we go back?

You can go back to the list view by tapping on the three dots in the upper right corner and selecting it.


Feb 11, 2025 7:29 AM in response to MagsBKW

MagsBKW wrote:

The new iOS downloaded last night! It’s dreadful!! A complete pain effectively searching for mail that has arrived!! Why change something that doesn’t need changing? As others have said, I want to sort my own mail and not be told what is important or relevant. Now going to see if there is a way of reverting!!!

The step to revert it has been given repeatedly.


Tap on the three dots in the upper right corner and change the view to "List".

Feb 26, 2025 8:24 AM in response to mea_20

You are equating “different” and “terrible”. They are not the same thing. But if you don’t like the new features (features ALREADY implemented in gmail, Outlook and many other email apps) read on.


To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews


To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.

Mar 28, 2025 6:29 PM in response to LawgalLawgal

LawgalLawgal wrote:


i hate to bring up a possible sour subject but when Steve Jobs was alive the only time there were updates were when updates were actually needed.

Is that the same Steve Jobs who said “you're holding it wrong” and “I know more about what people want than they do?"


As you didn’t bother to read the thread you posted to, let me summarize it for you: To disable the new features that were added because the competition have them (gmail, yahoo, AOL, etc):


To remove the icons in the list view:

  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews


To turn off Categories:

  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right 
  • Tap to check List View

These 2 steps will return the Mail app to the way it previously worked.



Jan 16, 2025 11:26 AM in response to livingarchitecture

iOS List view, minor improvement through Accessibility Setting. Adjust text size down. Now able to occasionally read Sender ID in list view without opening potentially hazardous spam, phishing etc., only works if sender has a short name. Still playing Russian Roulette everyday and wondering why Mail was brutally attacked by insiders, it’s still practically unusable for me. Apple please bring email previews back to my iPhone!!

Mar 7, 2025 12:20 PM in response to cianalas

Nobody here has to be mad. Nobody has to feel put out. Apple has tried something new, and for all those of us who don't like it, there are lots of folks who haven't written in to this forum who do like it.

So, how to deal with it positively?

Lawrence Finch in this thread has pointed out exactly how to change the settings so you can go back to the old style Mail. That works fine. Thank you very much Lawrence Finch!!

There are all kinds of other tutorials out there to give even more info, even Youtube videos like this kinda weird one:

https://www.youtube.com/watch?v=qnP2njcG1kU


Don't everyone just freak out and complain. If I can fix it, you can fix it.

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Mail practically unusable after 18.2 - is it possible to revert update?

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