Can I get a replacement for my AirPods under warranty?

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Level 1

4 points

Can I get a replacement for my AirPods under warranty?

I have a one year warranty on my AirPod Max and for the past few months the connectivity/pairing and the audio/noise cancellation has been a problem. I have talked to an employee through the chat system on here but I never got a proper answer, instead I was just told to update all my devices to the newest update. Which I have done but I still have the same problem. I was hoping that I could use my warranty to get a replacement but im not sure they will let me since the problem isn't that big.

(For context I have had to reset AirPod Max every morning so they will connect to my iPhone and once they are connected the audio is very bad and muffled for about a few minutes before it goes to normal. The noise cancellation isnt good at all, completely different from when I first bought it. The audio goes quiet when my volume is at max.) I know there not big problems but with spending quite a lot on these I except better.

[Re-Titled by Moderator]

Posted on Jan 1, 2025 1:58 AM

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Answer 1

Limnos

Level 10

421,537 points

Jan 2, 2025 1:22 PM in response to rinaaa_

Show this to Apple.

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

or:

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support

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