iPhone face id update glitch

Has anyone experienced this on their iPhone 13 or higher? The update took place overnight and i had changed somethings on my phone so when the update took place but for some reason didn't complete. Now i can't use any bank apps or government websites, my phone does not recognize my face anymore.

Windows, Windows 11 (26100)

Posted on Jan 1, 2025 3:20 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2025 3:57 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Jan 1, 2025 3:57 PM in response to Bossdiva24

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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iPhone face id update glitch

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