Unable to Share/Export Call Recordings from Notes App

I’m experiencing an issue with call recordings saved in the Notes app on iOS 18. Specifically, when I try to share or export a recording, the process takes an unusually long time. For one particular recording that’s about a month old, the loading bar appears, but once it completes, the share/export menu simply disappears, and the file isn’t shared.


This issue prevents me from creating a transcript, which is crucial for my work. I’ve tried various methods:


  • Saving the recording to Files
  • Sharing the audio directly
  • Restarting the app and my device


Unfortunately, none of these options have worked. Typically, this process is slow but eventually works, so I suspect this is a bug related to older files or larger recordings.


Out of desperation, I’m now updating to iOS 18.2, hoping this resolves the issue. However, I wanted to report this bug to see if anyone else has encountered it and to ask if there’s a solution I might have missed.


My device is an older iPhone with a Neural Processing Unit (iPhone 13 Pro), so I find it frustrating that Apple's transcription tools aren't available on this device, even though it seems capable of supporting the feature.


Any help or advice would be appreciated!



iPhone 13 Pro, iOS 18

Posted on Jan 2, 2025 11:34 PM

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Question marked as Top-ranking reply

Posted on Feb 14, 2025 7:37 AM

I'm a journalist and this problem has been driving me crazy! The function worked like a dream for the first week or two, then it just stopped allowing me to export the recordings.


I just finished a 23-minute call and tried something that worked. I opened the recording in Notes and renamed it. When I did that, I could save it to Dropbox (or elsewhere). From Dropbox, I could open the file and export it for transcription.


Hope this helps.

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58 replies

Feb 21, 2025 6:25 AM in response to ItJustWerksExceptWhenItDoesnt

So i am a college student and i have been taking interviews from my research and i took a 47 minute interview on call!!! ans im facing the same issue. but i found a way. the call recording is available for playing in the notes app, but just not getting exported. so what you can do is, open that note, start screen recording, and play the audio. you can switch the auto-lock of the screen off so the recording doesnt stop and keep your phone aside and that way youll have the audio as a video now. then you can use any online platform to extract the audio from the video and ta-da! you dont even need to keep the volume on, because when you screen record even if your phone's speaker volume is off, the audio on the screen automatically gets recorded. so you wont get disturbed, you can just do your daily work as usual and keep the recording aside. i needed to put the audio for transcription, which is why i needed the audio to get exported. i hope this helps!

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Unable to Share/Export Call Recordings from Notes App

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