This accessory is not supported by this device

I bought a new iPhone 12 Pro today and when I tried to plug the earphones I got this notification “This accessory is not supported by this device” and it can’t be the entry because the charger is working. I’ve also tried to plug the earphones on my previous iPhone XR and they worked.

iPhone 12 Pro, iOS 18

Posted on Jan 11, 2025 11:47 AM

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Jan 12, 2025 1:49 PM in response to vanoschzao

I've only seen this error when using a "fake" Apple charging cable that didn't include the necessary E75 chip, not with Apple EarPods.


Just to be sure, is this iPhone new, never used, or a refurbished/repaired model? Sorry, I'm not familiar with Worten and I don't know, off-hand, if they are an Authorized Apple Reseller.

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This accessory is not supported by this device

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