Mac.com mail hijacks my outgoing MS Office mail and puts in draft

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Level 1

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Mac.com mail hijacks my outgoing MS Office mail and puts in draft

I have an MS Account, but when I send an email, my Mac.com email hijacks the message, tries to send a duplicate, and gets held up in draft for each email. Then, it summons the prompt to try a different mail to send it out when MS has already sent it. So, I often send people duplicates.

So aggravating and sucking up so much time. What do you think I should do?

MacBook Pro 16″, macOS 15.1

Posted on Feb 1, 2025 11:42 AM

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Answer 1

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FishingAddict

Level 4

3,774 points

Feb 1, 2025 5:08 PM in response to iamteejay

I am assuming that you are using the Mail app on your Mac and not Outlook or some other email client? If so, it sounds as if there is a problem with the sending (SMTP) server(s). The most reliable method of resolving email issues like these is to:

Back up your Mac with Time Machine - Apple Support
Remove the Microsoft email account (Remove or temporarily turn off email accounts in Mail on Mac - Apple Support)
Disable the Mac.com email account (Remove or temporarily turn off email accounts in Mail on Mac - Apple Support)
Restart your Mac (Shut down or restart your Mac - Apple Support)
Re-Enable your Mac.com email account (Remove or temporarily turn off email accounts in Mail on Mac - Apple Support)
Add your Microsoft account (Add email accounts in Mail on Mac - Apple Support)
Test sending from each account

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