How can I escalate apple support , they didn't do what we agreed upon and not responding back

I contacted apple support to purchase apple care+ as it showed me on the website that it was eligible (first problem showing wrong status on the website )

They told me I am not eligible anymore but could do an expection as an extra mile to fix my laptop at no cost

I had two open tickets with two different senior managers who told me the same

I submitted my laptop at the apple store , they finished it and no exception was made and the laptop is repaired waiting for me to pay the invoice and pick it.

Now I tried to contact apple support from the link I had on the ticket but no one calls me back

Tried to contact apple support issuing a new ticket , he told me that he found no exception and that he cannot do further escalation.

I need to escalate further , because I took the action to repair it at apple based on the first promise, I could have other options like even buying a new laptop or repairing it else where .

And actually it is frustrating and non professional to tell customers things and not fulfill them (calls are recorded )

So any advice on this situation ?

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