MacBook password help - deceased relative

Hi,


I am trying to gain access to my cousins two MacBooks. He was murdered a year and a half ago and my aunt just got all of his electronics back from the police dept.


I have access to his iPad and can see his iCloud with the MacBook under my devices and what not but Everytime I try and reset the password on the computer it tells me it can’t connect to iCloud. I can’t use his phone number as it’s already been given to someone else. Also his appleid email was his work email which I am sure is no longer available.


Is there any work around to fix this? I’d love to get into the computer so my aunt can save the pictures of him and his kids.

Posted on Feb 16, 2025 6:19 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2025 6:37 PM

MacBook password help - deceased relative Hi, I am trying to gain access to my cousins two MacBooks. He was murdered a year and a half ago and my aunt just got all of his electronics back from the police dept.[…]

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Getting Into A Deceased Family Member’s Device:

You'll need a death certificate. If Approved of, Apple might just let you in. It all comes down to getting into his/her Apple ID, and then making it your own computer. But, it would likely be set to factory settings, if it’s locked by an Activation Lock. Go here: How to Request Access to a Deceased Family Member’s Apple Account - Apple Support

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Question marked as Top-ranking reply

Feb 16, 2025 6:37 PM in response to Nmorg89

MacBook password help - deceased relative Hi, I am trying to gain access to my cousins two MacBooks. He was murdered a year and a half ago and my aunt just got all of his electronics back from the police dept.[…]

———-


Getting Into A Deceased Family Member’s Device:

You'll need a death certificate. If Approved of, Apple might just let you in. It all comes down to getting into his/her Apple ID, and then making it your own computer. But, it would likely be set to factory settings, if it’s locked by an Activation Lock. Go here: How to Request Access to a Deceased Family Member’s Apple Account - Apple Support

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MacBook password help - deceased relative

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