Apple Pay on MacBook Air won’t show fingerprint prompt in Safari

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Level 1

8 points

Apple Pay on MacBook Air won’t show fingerprint prompt in Safari

On a Macbook Air (Sequoia 15.5), in Safari Version 18.5 (20621.2.5.11.8), when Apple Pay is selected as a payment option, the Apple Pay popup will not load the fingerprint icon in order to complete the purchase.

Fingerprint works for other things, such as signing into my Apple account to submit this question.
If I select "Pay with credit/debit card" I am able to insert my card info with my fingerprint.

[Re-Titled by Moderator]

Original Title: Apple Pay not Working

MacBook Air 13″, macOS 15.5

Posted on Jun 8, 2025 10:01 AM

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Answer 1

Jeff Donald

Level 8

44,754 points

Jun 11, 2025 7:30 AM in response to 17FiXxXeR75

Just wanted to confirm browser causing the issue. Many people use multiple browsers and forget which one they were using.

Do you use multiple screens, use something other than default resolution for the screen, of have the fonts set to display larger size or bold text?

VPN and antivirus software are known issues for antifraud measures Apple Pay and banks use. Not sure you’ll want to follow the next steps.

Remove the VPN and uninstall the VPN and antivirus software. You’ll also need to reset the network settings on the MacBook.

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Answer 2

Jeff Donald

Level 8

44,754 points

Jun 10, 2025 11:50 AM in response to 17FiXxXeR75

What browser are you using, Safari, Chrome or what exactly? Do you use a VPN or ever had VPN software or antivirus software on the computer?

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Answer 3

17FiXxXeR75 Author

Level 1

8 points

Jun 11, 2025 7:00 AM in response to Jeff Donald

The OP indicates Safari.

Yes, I have VPN and antivirus software installed, like any rational user should.

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Apple Pay on MacBook Air won’t show fingerprint prompt in Safari

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