Total Foul Up:Apple Pay/Apple Wallet/Apple Store/iTunes/Music/No Download Issue [SBA Cyprus]
Support Case Summary: iPad - Apple Pay / Wallet / Apple Store / iTunes Download Issue (SBA Cyprus)
Dear Apple Support,
I require assistance resolving an ongoing Apple ID and purchase issue.
Device: iPad
Location: Akrotiri, Sovereign Base Area (SBA), Cyprus (British Overseas Territory)
Apple ID Region: [Insert your Apple ID region here]
The problems:
1️⃣ Apple Wallet / Apple Pay Setup Failure
- I was advised by Apple to set up Apple Pay and Wallet.
- My iPad does not have the Wallet app (iPadOS restriction).
- Multiple attempts to add my debit card failed, likely due to regional restrictions.
- I live in the SBA of Cyprus, and Apple’s systems may not fully recognize this territory.
2️⃣ Apple Store Funds Issue
- I successfully added funds using my debit card.
- My Apple ID balance currently holds approximately 62 EUR.
3️⃣ iTunes Purchase Download Failure
- I purchased Batman: The Animated Series Soundtrack, Volume 1 for 12.99 EUR.
- The transaction processed successfully and appears in my purchase history.
- The album will not download to Apple Music or iTunes on my iPad.
- Storage is not the problem; I pay for additional iCloud storage and have sufficient space.
- No clear error message is displayed when the download fails.
Request for Support:
- Please investigate why my purchased soundtrack will not download and either correct the issue or issue a refund.
- Please confirm my Apple ID balance.
- Please clarify regional limitations regarding Apple Pay on iPad in my SBA Cyprus location.
Note: I am autistic, and I request that all communications be clear and step-by-step to avoid further confusion. Accessibility support links are currently unavailable in my location.
Thank you for your assistance.
