Apple Pay sent as Android instead of Apple device

I was sending someone $15 through apple pay as a new message but it went through as an android. Then I texted again and it was an apple device. So it charged me, and I need to resend the request without spending another $15. Is there anything I can do?


[Re-Titled by Moderator]

Original Title: Apple Pay Issue

iPhone 16, iOS 18

Posted on Aug 16, 2025 9:58 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2025 10:51 AM

Verify the details with a support team member at Green Dot and they may be able to help.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

6 replies
Question marked as Top-ranking reply

Aug 16, 2025 10:51 AM in response to orangejuice1

Verify the details with a support team member at Green Dot and they may be able to help.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

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Apple Pay sent as Android instead of Apple device

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