Unable to install app from App Store

See the below image. I am not getting an option to put the password or either fingerprint to install any app from the App Store in MacBook. Please help.


[Edited by Moderator]

MacBook Air 13″, macOS 26.0

Posted on Oct 11, 2025 11:07 PM

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2 replies

Oct 15, 2025 5:06 PM in response to jayantpaul

Re:" I am not getting an option to put the password or either fingerprint to install any app from the App Store in MacBook "


There are several possible causes of a situation like this, and, as Apple users, like yourself, with no access to your accounts or details, we have little information to go on. Below are some of the possibilities /guesses to help get us started toward a solution. You'll know which ones to eliminate, other(s) may help.


✽  MacOS 26.0.1 provided bug fixes, and security updates, so may be worth updating to, if you  haven't already. (NB: A friendly reminder: It is always wise to back-up Mac before updating ) If already up-to-date: Try restarting your Mac: Apple menu > Restart.


✽ You may want to check you are signed into your Mac with the same Apple Account details you use for the App Store and other Apple services: More info. on signing in: Sign in to your Apple Account on the web or in your device settings - Apple Support


✽ Wondering if you have a valid payment method listed in your Apple Account, as seems this is a necessary requirement for the first time we download an app, even a free app.  

✽ You can check which payment methods Apple can accept in your country or region: Payment methods that you can use with your Apple Account - Apple Support

and

✽  If needed: How to Add an Apple Account Payment method: https://support.apple.com/118429)


✽ Perhaps you may have an amount owing, ie: a previous purchase that remains unpaid. More info. if you do have an unpaid balance:

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


✽ As you are unable to make an App Store purchase, Apple Support's articles below may help troubleshoot.

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

or

If you can't download or update apps on your Mac - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to install app from App Store

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