Got Charged for HBO annual plan twice

Question

Got Charged for HBO annual plan twice

I'm an annual subscriber to HBO using the apple payment system. I paid 169.99 on October 21st for the standard adfree plan. I logged in my HBO app and noticed that it was the ad supported plan and not the ad free plan that I paid for. So I tried to fixed that through the HBO app. When I tried to change it, it sent me to my apple subscriptions and asked if I wanted to change to the standard ad free plan. I agreed thinking the system knew I already paid for the entire year. Instead, it charged me again at the increased rate of 184.99. I'm trying to ask for a refund and hope they don't cancel my HBO sub. Shame on apple and HBO for not fixing this glitch.

iPhone XR, iOS 18

Posted on Oct 23, 2025 8:20 PM

Reply

Answer 1

Limnos

Level 10

426,809 points

Oct 23, 2025 8:35 PM in response to GlennGarryApple

Refer to this page for Apple Support for different countries ➔

Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

Reply