New iMac not working

Part 1 of 2

Writing an effective Apple Support Communities question

Reliable , accurate, details / context will really help

There is very little actionable information to work with.

What has the User ( you ) done to try and fix this issue.

Part 2 of 2

Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 

Does the issue present in this mode ?

Sometimes a Safe Boot followed by a Normal Boot will just put things right.

If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer

++++++++++++++++++++++++++

To Drill Down further and to avoid a session of Q&A, Q&A  and Q&A  

Download the Application Etrecheck  ( External Link ) directly from the Developer.

The Application is Not a " Silver Bullet "  and is  only a tool to examine the Hardware / Software used on this computer 

This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer 

The application is free or paid from added features. 

The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<

OK... so return it. What is your question?

If the iMac " not working at all " ?

Forget my previous suggestions.

Do as @KiltedTim suggested " so return it "