App Store Subscription Renewed Without Awareness – Microsoft Confirms Apple Must Handle Refund, Need Assistance

Hello,

My Microsoft 365 Personal subscription renewed through the Apple App Store without my awareness. I submitted two refund requests, but both were rejected automatically.

Apple Support then told me to contact Microsoft.

However, Microsoft has now provided official written confirmation stating:

– the subscription was purchased and renewed through the Apple App Store,

– Apple is the merchant of record,

– Microsoft cannot refund App Store transactions,

– and I informed them the renewal happened without my knowledge.

I now have two Microsoft emails confirming all of the above.

But Apple Support still says they “cannot refund” and told me to ask Microsoft again.

This has created a loop where Apple says “ask Microsoft” and Microsoft says “only Apple can refund.”

I only request the renewal to be reviewed properly by the App Store / iTunes Billing Team.

Here is my Case ID: 10***********

Could an Apple representative please help escalate this issue?

Thank you.

[Edited by Moderator]