OTPs not coming to my number set on my account

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OTPs not coming to my number set on my account

I used to receive OTPs before on my number that's set on apple account but now I don't receive OTPs to that number meanwhile when I go through the can't use this number, I get OTPs to the new number that I set through that process. im still unable to get OTPs to my original number

Posted on Dec 5, 2025 11:25 PM

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Answer 1

Dec 6, 2025 1:09 AM in response to MacFileXVI

Your original phone number is no longer a trusted number for your Apple ID, even though it appears on your account.

Apple only sends verification codes to trusted numbers, not all numbers listed.

If your number was downgraded, removed, blocked, or marked unreliable by Apple’s system, it will stop receiving OTPs.

This is why:

You DO receive OTPs on the new number
You NO LONGER receive OTPs on the original number
The original number still shows on your Apple ID, but Apple is not using it for verification

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